← RingCentral Ideas

Settings and activity

17 results found

  1. Add more Calendar and Holiday options for Custom Answering Rules

    14 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brian commented  · 

    Have pre-defined holiday as a part of Custom Answering Rules in the Auto Reception. This would make it easier for customers to define their holiday answering rules by just selecting Christmas opposed to selecting a calendar date and time like we have to today.

  2. Admin ability to disable Calendar sync option in the RC App

    7 votes
    1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Brian shared this idea  · 

  3. Position in Queue, Estimated wait time, and Call queue caller call back feature

    213 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Brian commented  · 

    Multiple customer request the Call back option in Call Queue. For the most part that is the only advanced they need and lack of call back puts them into our RC CC option which scares customers due to cost and eventually a lost deal.

  4. Stop playing Automatic Recording Prompt when call is transferred from recorded line

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. MVP Custom Status's - Call Queues, HUD Visibility, Break States

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    43 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Allow individual users to use RC Credentials when SSO is enforced for others

    9 votes
    Implemented  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Ability to remove/hide users from the directory/contact list

    62 votes
    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Analytics regarding Text Messaging/SMS

    233 votes
    Future Consideration  ·  28 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  10. Ability to receive fax, even when "Take Messages" feature is disabled for the user OR if user's IP Phone status is "Offline"

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  11. Create threads from messages

    147 votes
    14 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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  12. Allow Blocking Outbound Calls by Number

    135 votes
    Under Review  ·  25 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Remove the audible web chat noise when launching Service Web

    14 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Allow Softphone to be after a desk phone is user's Ring Group

    23 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. WebRTC for SalesForce

    41 votes
    Implemented  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  16. Enable/Disable OnDemand Call Recording by user (not system wide)

    72 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Reduce the Desktop Real Estate Required for the RC App

    35 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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