Settings and activity
17 results found
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17 votes
An error occurred while saving the comment -
7 votes
see https://support.ringcentral.com/article-v2/Managing-app-integrations-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US
Brian
shared this idea
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
An error occurred while saving the comment Brian
commented
Multiple customer request the Call back option in Call Queue. For the most part that is the only advanced they need and lack of call back puts them into our RC CC option which scares customers due to cost and eventually a lost deal.
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12 votes
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15 votes
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45 votes
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9 votes
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62 votes
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248 votes
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10 votes
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147 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is available across all RingCentral accounts as of 3/4/2025, please ensure you are on the latest version of the app. Thank you!
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165 votes
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14 votes
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23 votes
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41 votesImplemented · 1 comment · Developer Platform, APIs, & Integrations » Integrations: Salesforce · Admin →
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75 votes
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35 votes
Have pre-defined holiday as a part of Custom Answering Rules in the Auto Reception. This would make it easier for customers to define their holiday answering rules by just selecting Christmas opposed to selecting a calendar date and time like we have to today.