Settings and activity

16 results found

1. Add more Calendar and Holiday options for Custom Answering Rules

   13 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brian commented  ·  Feb 23, 2021  ·  Edit…  ·  Delete…

   Have pre-defined holiday as a part of Custom Answering Rules in the Auto Reception. This would make it easier for customers to define their holiday answering rules by just selecting Christmas opposed to selecting a calendar date and time like we have to today.

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2. Admin ability to disable Calendar sync option in the RC App

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  Dec 4, 2020

3. Call queue caller call back feature

   102 votes

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   Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Brian commented  ·  Jan 29, 2021  ·  Edit…  ·  Delete…

   Multiple customer request the Call back option in Call Queue. For the most part that is the only advanced they need and lack of call back puts them into our RC CC option which scares customers due to cost and eventually a lost deal.

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4. Stop playing Automatic Recording Prompt when call is transferred from recorded line

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. MVP Custom Status's - Call Queues, HUD Visibility, Break States

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

   42 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Allow individual users to use RC Credentials when SSO is enforced for others

   9 votes

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   Implemented  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Ability to remove/hide users from the directory/contact list

   62 votes

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   Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Analytics regarding Text Messaging/SMS

   209 votes

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   Future Consideration  ·  19 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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10. Ability to receive fax, even when "Take Messages" feature is disabled for the user OR if user's IP Phone status is "Offline"

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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11. Allow Blocking Outbound Calls by Number

    114 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Remove the audible web chat noise when launching Service Web

    14 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Allow Softphone to be after a desk phone is user's Ring Group

    23 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. WebRTC for SalesForce

    41 votes

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    Implemented  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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15. Enable/Disable OnDemand Call Recording by user (not system wide)

    67 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Reduce the Desktop Real Estate Required for the RC App

    35 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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