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Settings and activity

54 results found

  1. Allow multiple users to respond to the main number texts

    151 votes

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    Planned  ·  18 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Windy supported this idea  · 

  2. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Windy supported this idea  · 

  3. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Windy supported this idea  · 

  4. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    25 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Windy supported this idea  · 

  5. Change frequency of periodic tone on outbound recorded calls

    18 votes

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    0 comments  ·  Phone & Messaging  ·  Admin →
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    Windy supported this idea  · 

  6. Retain Caller ID information regardless of blind/warm transfer type

    219 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Windy supported this idea  · 

  7. Ability for the Super Admin to Disable voicemail account wide and user level

    15 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Windy supported this idea  · 

  8. Include contents of SMS/MMS on the Logs

    143 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Windy supported this idea  · 

  9. Update Notifications to SMS functionality

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Windy supported this idea  · 

  10. Toll-free MMS Enabling

    42 votes

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    Future Consideration  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Windy supported this idea  · 

  11. Ability to disable delete button in call log

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Windy shared this idea  · 

  12. notification via text

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Windy supported this idea  · 

  13. Abandoned Call queue Rate

    21 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Windy shared this idea  · 

  14. Zero Dialing- Do nothing

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Windy commented  · 

    Zero dialing setup to "Do Nothing" in Auto-receptionist should work not only if the greeting is being played as a group or to a user extension.

    Windy supported this idea  · 

  15. Remove Guest User in RC app/Admin Portal

    30 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Windy supported this idea  · 

  16. New RingCentral - no date stamp for text messages from the day of

    113 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Windy supported this idea  · 

  17. Download team messaging

    10 votes

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    1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Windy supported this idea  · 

  18. Increase HUD and appearance feature to more than 100 extensions. At least 200.

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Windy supported this idea  · 

  19. Sync Default Cover Page from Service web and RC app

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Windy supported this idea  · 

  20. Ability to merge two sites but retain individual directory assistance

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Windy shared this idea  · 
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