Settings and activity

27 results found

1. Pull Login and log out reports

   18 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brent supported this idea  ·  May 28, 2025

2. Report for Users Login, Usage and Activity on RingCentral app

   17 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brent supported this idea  ·  May 28, 2025

3. Check IP address in the admin portal

   19 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brent supported this idea  ·  Mar 28, 2025

4. Include the IP address in password reset email to identify the source of the password request

   11 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brent supported this idea  ·  Mar 28, 2025

5. Performance report align with user call logs

   84 votes

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   New  ·  9 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brent supported this idea  ·  Mar 28, 2025

6. Call should not be detected as missed if it was answered elsewhere

   59 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brent supported this idea  ·  Mar 28, 2025

7. Allow customer to set an auto response in SMS

   31 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brent supported this idea  ·  Feb 26, 2025

8. View DID number campaign attachments from Admin Portal

   5 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brent supported this idea  ·  Sep 4, 2024

9. Live report access for users that is not a Super Admin

   15 votes

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   2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brent supported this idea  ·  Aug 9, 2024

10. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Brent supported this idea  ·  Aug 9, 2024

11. How long has the member of a queue been 'Available'?

    30 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Brent supported this idea  ·  Aug 9, 2024

12. Generate a report on a date range but only on specific time of the day

    44 votes

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    6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Brent supported this idea  ·  Aug 9, 2024

13. I would like to be able to see the total time a user is toggled on to accept calls

    66 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Brent supported this idea  ·  Aug 9, 2024

14. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    646 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Brent supported this idea  ·  Aug 9, 2024

15. allow administrators to edit all live report, public and private

    15 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Brent supported this idea  ·  Aug 9, 2024

16. Use 10DLC as primary when starting new text in Mobile app

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Brent shared this idea  ·  Sep 28, 2023

17. Fix Left click hold + Scrolling when copying SMS thread contents

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Brent shared this idea  ·  Sep 28, 2023

18. Non-Super Admin users can elevate themselves to a Super Admin.

    93 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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19. Stop SMS from sending on customer on campaign

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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20. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    77 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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