← RingCentral Ideas

Settings and activity

25 results found

  1. Check IP address in the admin portal

    11 votes
    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  2. Include the IP address in password reset email to identify the source of the password request

    10 votes
    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  3. Performance report align with user call logs

    57 votes
    New  ·  7 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  4. Call should not be detected as missed if it was answered elsewhere

    40 votes
    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  5. Allow customer to set an auto response in SMS

    30 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  6. View DID number campaign attachments from Admin Portal

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  7. Live report access for users that is not a Super Admin

    15 votes
    2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  8. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    19 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  9. How long has the member of a queue been 'Available'?

    27 votes
    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  10. Generate a report on a date range but only on specific time of the day

    41 votes
    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  11. I would like to be able to see the total time a user is toggled on to accept calls

    52 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  13. allow administrators to edit all live report, public and private

    12 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Brent supported this idea  · 

  14. Use 10DLC as primary when starting new text in Mobile app

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Brent shared this idea  · 

  15. Fix Left click hold + Scrolling when copying SMS thread contents

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Brent shared this idea  · 

  16. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  17. Stop SMS from sending on customer on campaign

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  18. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    75 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  19. Avoid pressing 1 when a que call is forwarded to a mobile number

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  20. Select individual days for scheduled reports

    5 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
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