Settings and activity

20 results found

1. View DID number campaign attachments from Admin Portal

   4 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Sep 4, 2024

2. Live report access for users that is not a Super Admin

   13 votes

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   2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Aug 9, 2024

3. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

   11 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Aug 9, 2024

4. How long has the member of a queue been 'Available'?

   23 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Aug 9, 2024

5. Generate a report on a date range but only on specific time of the day

   36 votes

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   5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Aug 9, 2024

6. I would like to be able to see the total time a user is toggled on to accept calls

   37 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Aug 9, 2024

7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   485 votes

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Aug 9, 2024

8. allow administrators to edit all live report, public and private

   12 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Aug 9, 2024

9. Use 10DLC as primary when starting new text in Mobile app

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   0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Brent shared this idea  ·  Sep 28, 2023

10. Fix Left click hold + Scrolling when copying SMS thread contents

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Brent shared this idea  ·  Sep 28, 2023

11. Non-Super Admin users can elevate themselves to a Super Admin.

    90 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Stop SMS from sending on customer on campaign

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    72 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Avoid pressing 1 when a que call is forwarded to a mobile number

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Select individual days for scheduled reports

    5 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. Shared SMS were multiple users can receive and send SMS on specific number

    638 votes

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    127 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.

17. Text messages scrambling/getting jumbled - Fix

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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18. Gain admin visibility of user created speed dials on hardphones

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Mute incoming call notifications while currently on a call

    564 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio

20. Stop second incoming calls from continually ringing over the top of an existing call

    27 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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