Settings and activity

28 results found

1. Ability to assign user extensions on Key template under Key Layout

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brent supported this idea  ·  Dec 31, 2025

2. Pull Login and log out reports

   21 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  May 28, 2025

3. Report for Users Login, Usage and Activity on RingCentral app

   26 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  May 28, 2025

4. Check IP address in the admin portal

   25 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Mar 28, 2025

5. Include the IP address in password reset email to identify the source of the password request

   12 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Mar 28, 2025

6. Performance report align with user call logs

   100 votes

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   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

   Brent supported this idea  ·  Mar 28, 2025

7. Call should not be detected as missed if it was answered elsewhere

   67 votes

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   3 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.

   
   

   In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.

   We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.

   Brent supported this idea  ·  Mar 28, 2025

8. Allow customer to set an auto response in SMS

   31 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Feb 26, 2025

9. View DID number campaign attachments from Admin Portal

   6 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Brent supported this idea  ·  Sep 4, 2024

10. Live report access for users that is not a Super Admin

    15 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Brent supported this idea  ·  Aug 9, 2024

11. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Brent supported this idea  ·  Aug 9, 2024

12. How long has the member of a queue been 'Available'?

    34 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Brent supported this idea  ·  Aug 9, 2024

13. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Brent supported this idea  ·  Aug 9, 2024

14. I would like to be able to see the total time a user is toggled on to accept calls

    73 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Brent supported this idea  ·  Aug 9, 2024

15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    679 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Brent supported this idea  ·  Aug 9, 2024

16. allow administrators to edit all live report, public and private

    18 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Brent supported this idea  ·  Aug 9, 2024

17. Use 10DLC as primary when starting new text in Mobile app

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Brent shared this idea  ·  Sep 28, 2023

18. Fix Left click hold + Scrolling when copying SMS thread contents

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Brent shared this idea  ·  Sep 28, 2023

19. Non-Super Admin users can elevate themselves to a Super Admin.

    95 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Stop SMS from sending on customer on campaign

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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