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Settings and activity

28 results found

  1. Ability to assign user extensions on Key template under Key Layout

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Brent supported this idea  · 

  2. Pull Login and log out reports

    21 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Report for Users Login, Usage and Activity on RingCentral app

    21 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  4. Check IP address in the admin portal

    22 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Include the IP address in password reset email to identify the source of the password request

    12 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Brent supported this idea  · 

  6. Performance report align with user call logs

    95 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  7. Call should not be detected as missed if it was answered elsewhere

    65 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  8. Allow customer to set an auto response in SMS

    31 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. View DID number campaign attachments from Admin Portal

    6 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  10. Live report access for users that is not a Super Admin

    15 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  11. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  12. How long has the member of a queue been 'Available'?

    32 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  13. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  14. I would like to be able to see the total time a user is toggled on to accept calls

    71 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    668 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  16. allow administrators to edit all live report, public and private

    17 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  17. Use 10DLC as primary when starting new text in Mobile app

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  18. Fix Left click hold + Scrolling when copying SMS thread contents

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Non-Super Admin users can elevate themselves to a Super Admin.

    95 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Stop SMS from sending on customer on campaign

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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