← RingCentral Ideas

Settings and activity

23 results found

  1. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    46 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  2. FAX Header - Option to remove from all pages

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Randolp commented  · 

    This is highly important especially if there is no need for the sender to show his/her real name when coordinating or to set it as a company name for uniformity.

    Randolp supported this idea  · 

  3. SMS CNAM

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  4. Enable Video call pop up notification

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  5. Park Locations/Presence - split the enablement of "ringing of monitored lines" from the "ringing of private park locations"

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  6. reducing the delays for automatic routing to the operator when a caller did nothing and the calls are routed to a Company Greeting.

    3 votes
    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Randolp commented  · 

    This is important to increase efficiency and productivity especially for small business with high volume callers.

    Randolp supported this idea  · 

  7. to be able to answer another call, while in an active call, on a shared line

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Randolp commented  · 

    I support this idea, hopefully this will get approved soon since there are customers who are using shared line extensions.

    Randolp supported this idea  · 

  8. Visibility of missed calls from call queue on the RingCentral app

    42 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  9. Utilize Rc numbers for whats app business

    15 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Randolp commented  · 

    If we can integrate Whatsapp not just for RingCX customers but for regular RingCentral customers as well, allowing them to use the same feature to maximize their business potential.

    Randolp supported this idea  · 

  10. Spam Risk Caller ID to be removed

    35 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  11. Notification of SPAM phone number status

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  12. Analytics reports for specific time frame like between 6am to 6pm EST

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  13. drag and drop a premade custom cover page for easy use

    2 votes
    0 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Randolp shared this idea  · 

  14. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Randolp commented  · 

    I agreed that this is an important feature, I've handled a case wherein customer needed to set multiple SMS recipient for the company main number, the reason for this is that in case he will go on a vacation or will not be available for a certain amount of time, there will be no problems or hassle in checking the company SMS.

    Randolp supported this idea  · 

  15. Different SMS recipients for Main Number and IVR Menus

    14 votes
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  16. Robocalls Identification on Call logs and Missed Calls notification

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  17. Ability to Delete Calls and Messages in Bulk (rather than one by one)

    3 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  18. Show Caller number when specific extension will transfer the call to another extension

    24 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  19. ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP

    13 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 

  20. Automatic Select of Caller ID based on Area Code

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Randolp supported this idea  · 
← Previous 1