Settings and activity

23 results found

1. Show Original Callers Number in Caller ID when Transferring calls to External numbers

   34 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Randolp supported this idea  ·  Nov 15, 2024

2. FAX Header - Option to remove from all pages

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Randolp commented  ·  Sep 5, 2024  ·  Edit…  ·  Delete…

   This is highly important especially if there is no need for the sender to show his/her real name when coordinating or to set it as a company name for uniformity.

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   Randolp supported this idea  ·  Sep 5, 2024

3. SMS CNAM

   12 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Randolp supported this idea  ·  Aug 26, 2024

4. Enable Video call pop up notification

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Randolp supported this idea  ·  Jun 10, 2024

5. Park Locations/Presence - split the enablement of "ringing of monitored lines" from the "ringing of private park locations"

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Randolp supported this idea  ·  May 29, 2024

6. reducing the delays for automatic routing to the operator when a caller did nothing and the calls are routed to a Company Greeting.

   3 votes

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   2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Randolp commented  ·  Apr 24, 2024  ·  Edit…  ·  Delete…

   This is important to increase efficiency and productivity especially for small business with high volume callers.

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   Randolp supported this idea  ·  Apr 24, 2024

7. to be able to answer another call, while in an active call, on a shared line

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Randolp commented  ·  Apr 22, 2024  ·  Edit…  ·  Delete…

   I support this idea, hopefully this will get approved soon since there are customers who are using shared line extensions.

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   Randolp supported this idea  ·  Apr 22, 2024

8. Visibility of missed calls from call queue on the RingCentral app

   34 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Randolp supported this idea  ·  Apr 8, 2024

9. Utilize Rc numbers for whats app business

   8 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Randolp commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

   If we can integrate Whatsapp not just for RingCX customers but for regular RingCentral customers as well, allowing them to use the same feature to maximize their business potential.

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   Randolp supported this idea  ·  Apr 5, 2024

10. Spam Risk Caller ID to be removed

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Randolp supported this idea  ·  Mar 28, 2024

11. Notification of SPAM phone number status

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Randolp supported this idea  ·  Mar 28, 2024

12. Analytics reports for specific time frame like between 6am to 6pm EST

    6 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Randolp supported this idea  ·  Mar 26, 2024

13. drag and drop a premade custom cover page for easy use

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    0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Randolp shared this idea  ·  Mar 26, 2024

14. Shared SMS were multiple users can receive and send SMS on specific number

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    130 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.

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    Randolp commented  ·  Mar 19, 2024  ·  Edit…  ·  Delete…

    I agreed that this is an important feature, I've handled a case wherein customer needed to set multiple SMS recipient for the company main number, the reason for this is that in case he will go on a vacation or will not be available for a certain amount of time, there will be no problems or hassle in checking the company SMS.

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    Randolp supported this idea  ·  Mar 19, 2024

15. Different SMS recipients for Main Number and IVR Menus

    7 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Randolp supported this idea  ·  Mar 19, 2024

16. Robocalls Identification on Call logs and Missed Calls notification

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Randolp supported this idea  ·  Mar 18, 2024

17. Ability to Delete Calls and Messages in Bulk (rather than one by one)

    3 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Randolp supported this idea  ·  Mar 18, 2024

18. Show Caller number when specific extension will transfer the call to another extension

    20 votes

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    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Randolp supported this idea  ·  Mar 8, 2024

19. ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Randolp supported this idea  ·  Mar 6, 2024

20. Automatic Select of Caller ID based on Area Code

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Randolp supported this idea  ·  Mar 5, 2024