Settings and activity

148 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   684 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 6, 2024

2. Added ring on IVR menu greetings

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 4, 2024

3. Allow all users to use texting system with the company phone number

   26 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 3, 2024

4. Email correspondence within a case should be visible in the support site case information

   20 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 3, 2024

5. Allow Use of any Number as Caller ID by Any User from Any Site

   41 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 3, 2024

6. User Role Permission: Access to User List only

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  May 29, 2024

7. Option for custom answer(custom text field) in the webinar Poll

   6 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  May 28, 2024

8. for the app to pause recording from ACR

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  May 28, 2024

9. Call Logs Reports Account Identifier

   8 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  May 28, 2024

10. Contact synchronization with my CRM

    72 votes

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    Under Review  ·  23 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 24, 2024

11. Agent Analytics: Log Agent Queue Uptime

    14 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 24, 2024

12. Change Keyboard Shortcuts in RingCentral App

    18 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 16, 2024

13. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Johnsilou supported this idea  ·  May 15, 2024

14. To be able to view how many hours does a user spend on Do not disturb

    15 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 14, 2024

15. Show what number your customer is calling with customer number.

    8 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 14, 2024

16. Disable Voicemail - Enable Faxing

    26 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 13, 2024

17. Extending Call Log Retention Past 1 Year

    38 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 13, 2024

18. Enable recording disclaimer in RCV

    11 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

    Participants see a clear recording-in-progress disclaimer whenever a meeting is being recorded..

    
    

    Johnsilou supported this idea  ·  May 10, 2024

19. Ability to add paging extensions to Presence settings of user extensions

    17 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 8, 2024

20. Make call queue faxes accessible in the RC app

    30 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 8, 2024