Settings and activity

46 results found

1. Separate Directories in Multi-Site Environment

   55 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. Shared SMS were multiple users can receive and send SMS on specific number

   643 votes

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   130 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

3. Call-Back Support

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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4. Extend "Disable Auto Answering" enhancement to Call Queue numbers

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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5. Make RCV Recording capabilities to the a role based permission

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. MSI support for the new Embedded Dialer Plug-in

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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7. Enhance the "Join from your browser" feature

   35 votes

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   Under Review  ·  7 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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8. Expand Composability - Remove Fax icon across RC apps (Phone desktop app, RCApp, Mobile)

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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9. Enable/Disable OnDemand Call Recording by user (not system wide)

   67 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Ability to Login/Logout from Call Queues on Desktop Phones

    25 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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11. Allowing SIPREC to our pool of SBCs for Call Monitoring

    10 votes

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    Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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12. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    24 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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13. Add senders number to incoming faxes

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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14. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    32 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Delete…  ·  Admin →
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15. Dial by name directory site specificRestrict "Dialing by Name" in IVR menus to the location's users.

    45 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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17. Speech enabled Auto-Attendant for RC Office

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Forced account codes for outbound dialing

    34 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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19. Separate call recording announcements for internal and external calls

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. EPIC integration for RingEX

    12 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

    This has been solved with our integration with SpinSci.