← RingCentral Ideas

Settings and activity

76 results found

  1. Enable Authentication thru SMS for RingCentral Login for All Accounts

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  2. Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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  3. Change the label in RingCentral Video Meeting

    8 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  4. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  5. Receiving OTP from the bank using the RingCentral Number

    46 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Ability to turn off the ringer sound of the RingCentral extension in Google Chrome

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Lanica Anne commented  · 

    When SMS was received on RingCentral Number, we can set a forwarding settings that it can forward to an external number

  8. A LIVE or REAL-TIME SMS STATUS DASHBOARD ON PORTAL / SERVICE WEB

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Forward a voicemail to a call queue voicemail

    19 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  10. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

  11. Auto reply that number is disabled for SMS

    31 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  12. Allow On-Premise Exchange version 2013, 2016, and 2019 calendar to be connected to the RingCentral Desktop App.

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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  13. Record a transferred call to another extension.

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

    18 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  15. Set-up an iPad as scheduling display for RingCentral Video Rooms

    12 votes
    Implemented  ·  0 comments  ·  Events & Video » Rooms  ·  Admin →
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  16. Auto reply SMS to missed calls

    130 votes
    Planned  ·  25 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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