Settings and activity

51 results found

1. Require PIN for recordings outside of Admin Portal

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   April supported this idea  ·  Aug 26, 2024

2. AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

   57 votes

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   Planned  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Aug 20, 2024

3. Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

   53 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   April supported this idea  ·  Aug 20, 2024

4. Allow customer to receive phone calls on the 2 or more extension they used to login in their mobile app. Allow to show Identifier which line

   4 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   April shared this idea  ·  Apr 5, 2024

5. ability to disable call recording

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Jul 24, 2024

6. Disable/Enable 2 Factor Authentication on certain users

   24 votes

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   Under Review  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Jul 23, 2024

7. Group Text Messaging

   86 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Jul 18, 2024

8. Ability to mark all unread SMS and voicemail messages read

   21 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Jul 15, 2024

9. IVR keypress to show on the display screen of the recipient

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   April shared this idea  ·  Jul 8, 2024

10. Be able to handle multiple conference calls using deskphone

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Jun 20, 2024

11. Idle behavior shows users offline even though they are available and logged into RC.

    136 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    April supported this idea  ·  May 28, 2024

12. Dialing without area code

    15 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    April supported this idea  ·  May 22, 2024

13. to separate the vm and fax notification

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    April supported this idea  ·  May 21, 2024

14. Disable accept queue call slide bar on some agents

    30 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

    April supported this idea  ·  May 17, 2024

15. allow site change on the ringcentral app to toggle caller id from one site to another

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    April shared this idea  ·  May 14, 2024

16. Audit Trail Enhancements

    244 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    April supported this idea  ·  May 10, 2024

17. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

    13 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    April supported this idea  ·  May 9, 2024

18. Limit users access to call recording

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    April supported this idea  ·  May 9, 2024

19. Notifications: Task assigned/reassigned to me

    83 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Apr 30, 2024

20. Number in Use Report

    8 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Apr 23, 2024