Settings and activity
13 results found
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3 votes
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Jana
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17 votesJana
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1 voteJana
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4 votesJana
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4 votesJana
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4 votesJana
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It will be better to have option to customize users to be included in Dial-by-Name Directory
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3 votesJana
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17 votesJana
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phone number area code is correct but when the customer calls from his end the location shows a different city on his end it shows Falls Idaho instead of Boise Idaho
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4 votesJana
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2 votesJana
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45 votes
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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20 votes
The customer is asking if there is an option to display another user’s name when making an outbound call on their behalf.
For example, if extension 101 makes an outbound call using her extension on behalf of extension 102, instead of showing extension 101’s caller ID, can the system display extension 102’s caller ID?