Settings and activity

50 results found

1. AI live transcription

   13 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Shane Magnaye supported this idea  ·  Oct 25, 2024

2. Incoming 2nd call to be forward directly to user/third party number/ call queue

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Shane Magnaye supported this idea  ·  Oct 25, 2024

3. Increase Retention Period for Sent Faxes

   137 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Shane Magnaye supported this idea  ·  Oct 22, 2024

4. Calls processed in RingSense should display the Contact Name.

   12 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you so much for your valuable feedback.

   We've now implemented various advanced settings for Salesforce configuration.

   Advanced configuration settings for Salesforce include:

   • Enhanced call title formatting options - choose from Account, Lead, Contact, Opportunity (this feature request)
   • Choose priority list in case there are multiple matching records for the same phone number/email
   • Choose the behavior in case no matching record is found in CRM

   Please follow the instructions in the screenshot to update the relevant settings.

   Shane Magnaye shared this idea  ·  Oct 16, 2024

5. Corporate Directory Not Showing up on Poly Phones

   8 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Shane Magnaye supported this idea  ·  Oct 15, 2024

6. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

   8 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Shane Magnaye supported this idea  ·  Oct 7, 2024

7. Mobile/Desktop App - Automatic Hold After Transfer

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Shane Magnaye supported this idea  ·  Aug 27, 2024

8. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   24 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks for your feedback, we've now added this feature as part of our upcoming roadmap.

   Shane Magnaye shared this idea  ·  Jul 19, 2024

9. Remove missed call from queue members if answered

   219 votes

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this feature here.

   Shane Magnaye supported this idea  ·  Jun 25, 2024

10. ring ex verbal prompt or whisper - option to turn off

    9 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Shane Magnaye supported this idea  ·  May 10, 2024

11. Shared SMS were multiple users can receive and send SMS on specific number

    1,357 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

    Shane Magnaye supported this idea  ·  Apr 11, 2024

12. Fax only

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Shane Magnaye supported this idea  ·  Apr 8, 2024

13. Direct call from the extension send voicemail to call queue extensions

    5 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Shane Magnaye supported this idea  ·  Mar 15, 2024

14. Add a location filter for received calls in Analytics.

    1 vote

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Shane Magnaye shared this idea  ·  Nov 2, 2023

15. Video calling should also be a feature of Yealink phones with cameras.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Shane Magnaye shared this idea  ·  Nov 7, 2023

16. Add Viking Door Intercom Box as supported device for Paging

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Shane Magnaye shared this idea  ·  Nov 15, 2023

17. Ability to confirm Expressed Link - Email on other PC while on remote.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Shane Magnaye shared this idea  ·  Dec 11, 2023

18. Changing the Main Super Admin to another existing extension

    62 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Fax transmission notification to include copy of fax.

    79 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Caller ID name should be visible for Toll Free

    148 votes

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    Future Consideration  ·  29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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