Settings and activity

80 results found

1. Retain Caller ID information regardless of blind/warm transfer type

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   22 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   This feature allows for caller ID to transfer in these scenarios.

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version 22.2 or later

   This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   This feature allows for caller ID to transfer in these scenarios.

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version… more

   Shane supported this idea  ·  Oct 29, 2025

2. IVR voice command

   27 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Jun 9, 2025

3. Enable bulk download of Images received via Text Message

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Jun 5, 2025

4. Devices assigned to a Shared Line should have a Paging Key.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Shane shared this idea  ·  Feb 3, 2025

5. RingCentral App Access for shared lines extension

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Feb 3, 2025

6. Key Templates for Poly VVX450

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Dec 18, 2024

7. SMS Spell Check

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Nov 25, 2024

8. Consolidate Extensions and park locations on the pop-out version of the HUD.

   16 votes

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   New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Nov 15, 2024

9. Automatically switch to the new conversation after forwarding text

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Nov 8, 2024

10. Unknown Contact Creation

    17 votes

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    New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Nov 7, 2024

11. AI live transcription

    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Oct 25, 2024

12. Incoming 2nd call to be forward directly to user/third party number/ call queue

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Oct 25, 2024

13. Increase Retention Period for Sent Faxes

    162 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Oct 22, 2024

14. Calls processed in RingSense should display the Contact Name.

    12 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    Thank you so much for your valuable feedback.

    We've now implemented various advanced settings for Salesforce configuration.

    Advanced configuration settings for Salesforce include:

    • Enhanced call title formatting options - choose from Account, Lead, Contact, Opportunity (this feature request)
    • Choose priority list in case there are multiple matching records for the same phone number/email
    • Choose the behavior in case no matching record is found in CRM

    Please follow the instructions in the screenshot to update the relevant settings.

    Shane shared this idea  ·  Oct 16, 2024

15. Corporate Directory Not Showing up on Poly Phones

    8 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Oct 15, 2024

16. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

    8 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Oct 7, 2024

17. Mobile/Desktop App - Automatic Hold After Transfer

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Aug 27, 2024

18. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    24 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm pleased to announce that this feature is now available in your account.

    
    

    Head over to Admin Settings - Integrations - REX - Manage Integration

    
    

    There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.

    Shane shared this idea  ·  Jul 19, 2024

19. Remove missed call from queue members if answered

    223 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

    Shane supported this idea  ·  Jun 25, 2024

20. ring ex verbal prompt or whisper - option to turn off

    9 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  May 10, 2024