Settings and activity

71 results found

1. Unknown Contact Creation

   17 votes

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   New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Nov 7, 2024

2. AI live transcription

   13 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Oct 25, 2024

3. Incoming 2nd call to be forward directly to user/third party number/ call queue

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Oct 25, 2024

4. Increase Retention Period for Sent Faxes

   159 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Oct 22, 2024

5. Calls processed in RingSense should display the Contact Name.

   12 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   Thank you so much for your valuable feedback.

   We've now implemented various advanced settings for Salesforce configuration.

   Advanced configuration settings for Salesforce include:

   • Enhanced call title formatting options - choose from Account, Lead, Contact, Opportunity (this feature request)
   • Choose priority list in case there are multiple matching records for the same phone number/email
   • Choose the behavior in case no matching record is found in CRM

   Please follow the instructions in the screenshot to update the relevant settings.

   Shane shared this idea  ·  Oct 16, 2024

6. Corporate Directory Not Showing up on Poly Phones

   8 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Oct 15, 2024

7. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

   8 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Oct 7, 2024

8. Mobile/Desktop App - Automatic Hold After Transfer

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Aug 27, 2024

9. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   24 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   I'm pleased to announce that this feature is now available in your account.

   
   

   Head over to Admin Settings - Integrations - REX - Manage Integration

   
   

   There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.

   Shane shared this idea  ·  Jul 19, 2024

10. Remove missed call from queue members if answered

    223 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

    Shane supported this idea  ·  Jun 25, 2024

11. ring ex verbal prompt or whisper - option to turn off

    9 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  May 10, 2024

12. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Apr 11, 2024

13. Fax only

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Apr 8, 2024

14. Direct call from the extension send voicemail to call queue extensions

    5 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Mar 15, 2024

15. Add a location filter for received calls in Analytics.

    1 vote

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Shane shared this idea  ·  Nov 2, 2023

16. Video calling should also be a feature of Yealink phones with cameras.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Shane shared this idea  ·  Nov 7, 2023

17. Add Viking Door Intercom Box as supported device for Paging

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Shane shared this idea  ·  Nov 15, 2023

18. Ability to confirm Expressed Link - Email on other PC while on remote.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Shane shared this idea  ·  Dec 11, 2023

19. Changing the Main Super Admin to another existing extension

    68 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Fax transmission notification to include copy of fax.

    103 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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