Settings and activity
16 results found
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15 votes
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5 votes
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94 votes
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20 votes
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143 votes
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Mark
commented
This is a limitation of the Polycom phone. If you use the Polycom conference phone, you can have more than a 3-way ad-hoc conference call.
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6 votes
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37 votes
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795 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!
To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.
Thank you!
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475 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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5 votes
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24 votes
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102 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024.
If a caller abandons a call before the call is connected to either a physical phone or app, there should be an option to not report this as a missed call.We have missed call alerts from clients that simply hang up before the call connects. Calls never ring internally but show as missed. It makes it look like someone isn't doing their job effectively by not picking up a call, when in fact it never rang. It should be easy to classify a missed call as a call over a certain number of seconds. A 1, 2 or 3 second call isn't missed, it's dropped.