← RingCentral Ideas

Settings and activity

16 results found

  1. 3-way call enhancements (show and remove participants)

    15 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  2. Conference Call - See all connected users

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Transfer a Conference Call

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. Call Queue - Ability to turn off missed call tagging

    92 votes
    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Mark commented  · 

    If a caller abandons a call before the call is connected to either a physical phone or app, there should be an option to not report this as a missed call.We have missed call alerts from clients that simply hang up before the call connects. Calls never ring internally but show as missed. It makes it look like someone isn't doing their job effectively by not picking up a call, when in fact it never rang. It should be easy to classify a missed call as a call over a certain number of seconds. A 1, 2 or 3 second call isn't missed, it's dropped.

  5. Use RingOut without touching your desk phone

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  6. HUD pop out window on RingCentral app

    143 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  7. See the list of participants dial-into conference line

    4 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  8. Dial from web app or browser, but call takes place on desk phone

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. More than 4 People in a call

    11 votes
    Planned  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Mark commented  · 

    This is a limitation of the Polycom phone. If you use the Polycom conference phone, you can have more than a 3-way ad-hoc conference call.

  10. Add start Audio Conference to the RingCentral Unified App from RingCentral Phone App

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  11. Allow setting the Company Fax/SMS Recipient to a call queue

    33 votes
    Future Consideration  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  12. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  13. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  14. Audio Conference turn off/on annoucements

    5 votes
    Future Consideration  ·  1 comment  ·  Events & Video » Webinar  ·  Admin →
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  15. Remove the announcement to announce yourself when doing a conference call

    24 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Conference Call: Drop/Remove individuals during call

    97 votes
    7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024.