Settings and activity
39 results found
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11 votes
Jessica
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2 votesJessica
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9 votesJessica
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27 votes
Thanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.
Learn more about how to set it up here: Call Queue setup guide.
Jessica
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6 votes
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9 votes
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15 votes
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6 votes
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7 votes
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15 votes
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124 votes
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231 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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23 votes
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36 votesThe branding controls requested here were part of the legacy RingCentral Meetings (RCM) webinar offering, which has since been retired. The capability now lives in our current product, RingCentral Webinar, where a host can customize the registration page — color theme, logo, and banner image — to match their brand. See Configuring RingCentral Webinar registration branding.
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49 votes
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48 votes
An error occurred while saving the comment -
484 votes
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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75 votes
An error occurred while saving the comment Jessica
commented
Or have an option in the admin portal under fax settings of the users to add a "cover page note" field that would apply the cover page to all outgoing faxes.
An error occurred while saving the comment Jessica
commented
Yes this is a must for our business as well. Need to include a confidential statement on the cover page when sending out via the RC desktop app.
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130 votesA meeting host can share a cloud recording with both internal recipients and people outside their organization, using Share Meeting Materials. Available today in video meetings on the desktop app and on the Web (Browser). See Viewing and managing meeting recordings.
An error occurred while saving the comment Jessica
commented
Yes 100% agree with the feature request. Not having the ability to share a recorded RCV to external email addresses via a simple link is a huge pain point for our users.
An error occurred while saving the comment Jessica
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Provide the ability to share meeting recordings on the RingCentral Video platform with outside email addresses.
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189 votesAnyone presenting — not just the host — can include system audio so participants hear shared video and audio clearly. This is supported when presenting from the desktop app on both Windows and macOS, with macOS support our most recent addition. See Sharing your screen with audio.
I see this has been marked as "planned", when is this expected to be released?