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Settings and activity

39 results found

  1. Transfer a Conference Call

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jessica Esperson shared this idea  · 

  2. Service Status - Analytics Portal

    1 vote

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jessica Esperson shared this idea  · 

  3. RingCentral Video - Reactions

    9 votes

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    Implemented  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jessica Esperson shared this idea  · 

  4. Transfer Call to Queue Voicemail Directly

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jessica Esperson shared this idea  · 

  5. Auto Reply for Sent Fax Confirmations

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  6. The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.

    8 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Customizable auto reply for faxes

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  8. Add the ability to copy and paste an image into an outgoing text message

    6 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  9. Create a month to month performance report dashboard

    6 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Turn off touchtone/dtmf sounds when manually dialing in the app

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  11. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    121 votes

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    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  12. Call Queue Position

    36 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. Recurring meeting option

    23 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Manage Branding - customize url, logos, backgrounds, watermarks in Meetings, Invitations

    30 votes

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    Planned  ·  4 comments  ·  Events & Video » Webinar  ·  Admin →
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  15. Analytics - IVR key presses as a KPI option

    25 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  16. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    36 votes

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    Implemented  ·  6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jessica Esperson commented  · 

    I see this has been marked as "planned", when is this expected to be released?

  17. Adjust how missed calls are categorized for group calls

    454 votes

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    53 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update January 2024: This is now panned for Q2 2024


    Good news! We're planning to implement support for SIP cancel cause=200 "call answered elsewhere" for simultaneous ringing calls. Implementation of this SIP standard will prevent misleading missed call notifications from being reported when the simultaneous ringing call is answered by someone in the group. The feature is planned, but may not get delivered until Q1 2024. We will keep this post updated when we have a more specific date!

  18. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    68 votes

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    Future Consideration  ·  36 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Jessica Esperson commented  · 

    Or have an option in the admin portal under fax settings of the users to add a "cover page note" field that would apply the cover page to all outgoing faxes.

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    Jessica Esperson commented  · 

    Yes this is a must for our business as well. Need to include a confidential statement on the cover page when sending out via the RC desktop app.

  19. Share video cloud recording with external parties

    96 votes

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    Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jessica Esperson commented  · 

    Yes 100% agree with the feature request. Not having the ability to share a recorded RCV to external email addresses via a simple link is a huge pain point for our users.

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    Jessica Esperson commented  · 

    Provide the ability to share meeting recordings on the RingCentral Video platform with outside email addresses.

  20. Share host Audio in RC Video in Desktop App

    181 votes

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    Planned  ·  12 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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