Settings and activity

234 results found

1. Grant RingCX customers access to enable/disable countries for international calling.

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 28, 2025

2. Simplify login for SSO/enterprise users

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 21, 2025

3. RingSense License Reassignment

   7 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This is already supported by the RingCentral Billing portal.

   For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

   You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

   Janice shared this idea  ·  Aug 18, 2025

4. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   10 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Aug 15, 2025

5. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 15, 2025

6. 911 through RingCentral

   6 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 15, 2025

7. Local bucket/connect based RingCX analytics report

   7 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 12, 2025

8. Stop others from spoofing our number

   59 votes

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   Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 8, 2025

9. Shared SMS were multiple users can receive and send SMS on specific number

   1,354 votes

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   315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   Thank you!

   Janice supported this idea  ·  Aug 5, 2025

10. There is no elegant way to transfer to RC Office extensions through the MAX agent

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 29, 2025

11. Extracting more RingSense Data via Reports or API

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jul 29, 2025

12. Display Both "Engagement" and "Scorecard" in RingSense Interactions View

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 28, 2025

13. Ability to see Logged out agents in RingCX Real time Dashboard

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 28, 2025

14. sms performance report

    67 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 28, 2025

15. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

    Janice supported this idea  ·  Jul 25, 2025

16. Add Robocall filter

    4 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 25, 2025

17. RingCentral University

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 24, 2025

18. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jul 24, 2025

19. Super Admin to access other user extensions access

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 18, 2025

20. Auto Log Off an Agent feature

    7 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 18, 2025