Settings and activity

268 results found

1. Download Calls - Performance Reports on PDF format

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 13, 2023

2. Presence: Add option to either have user's phone to ring or not if "Enable me to pick up a monitored line on hold"

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 15, 2023

3. Add SMS Logs to Manager Role

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 27, 2023

4. Corporate Directory for Yealink T41S

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Oct 16, 2023

5. Access call recordings for all users via Application

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice commented  ·  Nov 1, 2023  ·  Edit…  ·  Delete…

   User ID: 62990084023Our customer wants to view and listen to all the employee's call recordings on his RC App instead of going to the service web.

   Save Submitting...

6. Provide reports to show the list of phone numbers that are not used or that has no activity for a certain time

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Nov 7, 2023

7. Change the name of "Main Site" when multi-site is enabled

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Turn Off Extension Dialing Options

   70 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Presence on Limited Extension

    27 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Activity Logs capture - RingCentral Desktop/Mobile App

    15 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. The ability to disable ECM (Error correction mode)

    8 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. User Groups do not respect Role Permissions

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Position in Queue, Estimated wait time, and Call queue caller call back feature

    231 votes

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    40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

16. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Status sync with MAX agent and RC app

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Set a specific extension for Intercom

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. The HUD option should be added to RingCentral application installed in iphone to monitor calls

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Remove missed call from queue members if answered

    223 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.