Settings and activity

231 results found

1. SMS Text notification ATT

   21 votes

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   New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 9, 2025

2. message data export

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 8, 2025

3. Expansion Module Multi-page Presence

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 8, 2025

4. access and review video call recordings in Analytics

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 8, 2025

5. Click to dial to route to mobile app

   6 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 2, 2025

6. Mobile app as endpoint of RingCX

   25 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 2, 2025

7. Call recording auto pause when sharing sensitive inform for PCI compliance

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 2, 2025

8. Quality of Service (QoS) Portal for RingCX Calls

   65 votes

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   New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jun 30, 2025

9. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

   5 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Not clear, provide precise details and problem statement

   Janice supported this idea  ·  Jun 24, 2025

10. Allow agents to block number in RingCX

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 23, 2025

11. Allow public URL shorteners to be used with SMS/MMS messages.

    16 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 17, 2025

12. Spam and Robo Calls

    73 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 12, 2025

13. Bulk Update for Emergency Response Locations

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 3, 2025

14. Sync RingCentral Desktop Application With RingCX

    281 votes

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    Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 29, 2025

15. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

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    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 28, 2025

16. ability to delete the main Super Admin extension from the Admin portal

    36 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 27, 2025

17. RingCX allows you to pick up calls on the dashboard manually

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 27, 2025

18. AI follow-up emails in RingSense CX

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    8 votes

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    Planned  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 15, 2025

19. Rejected calls should not return on the same member on call queue

    27 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 15, 2025

20. User List Incoming Call Set up Report

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 15, 2025