Settings and activity

262 results found

1. To Have Start and End Time Attributes in RingCX for Salesforce

   7 votes

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   Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 17, 2025

2. Automatic text reply when called is missed

   23 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 16, 2025

3. Access RingCX Voicemails in the RingCentral Chrome Extension

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 11, 2025

4. RingCX IVR press path report

   23 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 10, 2025

5. The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 5, 2025

6. Automated Blind Transfer Rule in Studio Script

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 4, 2025

7. To show all numbers in Analytics

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 4, 2025

8. Ability to export international calling list from the Admin Portal

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 4, 2025

9. Grant RingCX customers access to enable/disable countries for international calling.

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 28, 2025

10. Simplify login for SSO/enterprise users

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 21, 2025

11. RingSense License Reassignment

    7 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This is already supported by the RingCentral Billing portal.

    For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

    You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

    Janice shared this idea  ·  Aug 18, 2025

12. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Aug 15, 2025

13. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 15, 2025

14. 911 through RingCentral

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 15, 2025

15. Local bucket/connect based RingCX analytics report

    9 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 12, 2025

16. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    208 votes

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    Planned  ·  44 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 8, 2025

17. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 5, 2025

18. There is no elegant way to transfer to RC Office extensions through the MAX agent

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 29, 2025

19. Extracting more RingSense Data via Reports or API

    7 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jul 29, 2025

20. Display Both "Engagement" and "Scorecard" in RingSense Interactions View

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 28, 2025