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15 results found

  1. Performance Report - Date and Time Filter

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Shayne supported this idea  · 

  2. Fax outlook notification - Print to Fax

    4 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Shayne supported this idea  · 

  3. Call waiting for queue calls

    157 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Shayne supported this idea  · 

  4. Include incoming number on iOS income-call screen

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Shayne supported this idea  · 

  5. Ability to change RC App time without changing the device time.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Shayne supported this idea  · 

  6. Call Queue members visibility to calls in queue

    29 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Shayne supported this idea  · 

  7. Use same email address use for multiple extensions

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Shayne supported this idea  · 

  8. call queue don't allow member to change their status

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Shayne shared this idea  · 

  9. Multiple fax recipients from main fax number

    60 votes

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    7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Shayne supported this idea  · 

  10. Enable/Disable OnDemand Call Recording by user (not system wide)

    67 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Shayne supported this idea  · 

  11. Add ability to transfer from a softphone to a deskphone

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Shayne supported this idea  · 

  12. Customer wants the 2 factor authentication to be forwarded to his Ringcentral phone number

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Shayne shared this idea  · 

  13. For Corrupted extension

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Shayne shared this idea  · 

  14. Limited Controls for Site Manager

    2 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Increase Received Faxes Limit for more than 200

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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