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← RingCentral Ideas

Settings and activity

65 results found

  1. Option for the admin to view who disconnected the call

    26 votes

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    Under Review  ·  6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Lizzie supported this idea  · 

  2. Update a group of unassigned phone profiles to the MACs of the new phones

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Lizzie supported this idea  · 

  3. Generate Report for calls being monitored

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Lizzie shared this idea  · 

  4. Ability to delete more than 50 personal contacts each time

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Lizzie supported this idea  · 

  5. Press zero to repeat company greeting

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Lizzie supported this idea  · 

  6. Call Recording Notification via Email

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Lizzie supported this idea  · 

  7. Cannot send MMS to toll free numbers

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Lizzie shared this idea  · 

  8. Call Screening on RC Unified App

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Lizzie supported this idea  · 

  9. Toll-free MMS Enabling

    36 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Lizzie supported this idea  · 

  10. Customized waiting time settings in Call parking

    6 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Lizzie supported this idea  · 

  11. Allow handling of multiple Call Queue calls

    100 votes

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    20 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
    Lizzie supported this idea  · 

  12. Call waiting to apply on call queue members.

    65 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Lizzie supported this idea  · 

  13. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    258 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Lizzie supported this idea  · 

  14. Option to clear message history for ringcentral app messages

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Lizzie supported this idea  · 

  15. Use Toll Free Number as a digital line

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Lizzie supported this idea  · 

  16. power dialer program, such as phone burner.... auto dialer to call imported client numbers

    4 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Lizzie supported this idea  · 

  17. Outbound Automatic Voicemail Drop

    162 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Lizzie supported this idea  · 

  18. Delete bulk messages/Conversation in Unified App

    109 votes

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    50 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Lizzie supported this idea  · 

  19. RingCentral for Hubspot call log in Notes

    5 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Lizzie supported this idea  · 

  20. Call Trap

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Lizzie supported this idea  · 
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