Settings and activity

141 results found

1. Option for the admin to view who disconnected the call

   41 votes

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   Under Review  ·  10 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Nov 13, 2024

2. Update a group of unassigned phone profiles to the MACs of the new phones

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Nov 11, 2024

3. Generate Report for calls being monitored

   5 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lizzie shared this idea  ·  Nov 1, 2024

4. Ability to delete more than 50 personal contacts each time

   13 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Oct 31, 2024

5. Press zero to repeat company greeting

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Oct 24, 2024

6. Call Recording Notification via Email

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Oct 18, 2024

7. Cannot send MMS to toll free numbers

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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   Lizzie shared this idea  ·  Oct 18, 2024

8. Call Screening on RC Unified App

   24 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Oct 17, 2024

9. Toll-free MMS Enabling

   46 votes

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   Future Consideration  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Oct 17, 2024

10. Customized waiting time settings in Call parking

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Oct 17, 2024

11. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Admins, learn how to set up this feature here!

    Lizzie supported this idea  ·  Oct 15, 2024

12. Call waiting to apply on call queue members.

    74 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

    Lizzie supported this idea  ·  Oct 9, 2024

13. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    325 votes

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    Planned  ·  102 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Oct 1, 2024

14. Option to clear message history for ringcentral app messages

    15 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Sep 26, 2024

15. power dialer program, such as phone burner.... auto dialer to call imported client numbers

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Sep 10, 2024

16. Outbound Automatic Voicemail Drop

    266 votes

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    Future Consideration  ·  52 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Sep 10, 2024

17. Delete bulk messages/Conversation in Unified App

    153 votes

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    Future Consideration  ·  59 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Aug 30, 2024

18. Call Trap

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Aug 25, 2024

19. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    20 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Aug 22, 2024

20. analytics retention policy

    66 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Aug 7, 2024