Settings and activity

15 results found

1. RC for Hubspot - AI Transcript

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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2. Automatically forward the call to voicemail when there are no available agents left in the queue.

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

3. Agent Activity Report

   11 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

4. Full Agent Login Time Reporting Capabilities

   31 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

5. Scheduling agent in Queues

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

6. Call Queue Analytics > Agent "accepting calls" time tracking

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

7. QOS and call logs for CX1 to RC connections

   3 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

8. RingCentral App Compatibility with Azure Virtual Desktop

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 6, 2024

9. Ring Sense API Access

   20 votes

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   3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

   Stacy supported this idea  ·  Jun 6, 2024

10. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    48 votes

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    Planned  ·  12 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Stacy supported this idea  ·  Jun 6, 2024

11. Integration with ManageEngine/ServiceDesk Plus

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Stacy shared this idea  ·  Apr 7, 2021

12. Add CCRN to directory in RC Office

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Stacy shared this idea  ·  Jan 7, 2021

13. Remove CCRN's from Outbound CallerID options

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Stacy shared this idea  ·  Jan 7, 2021

14. Do not allow other admins to make changes while another admin is already making changes

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Stacy shared this idea  ·  Oct 25, 2022

15. Allow SMS Outbound Caller ID Change

    34 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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