Settings and activity

17 results found

1. Ability to exclude internal calls from automatic call recording

   43 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jan 17, 2025

2. Option to automatically end the call recording when switching from audio call to video call using RingCentral app

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jan 17, 2025

3. RC for Hubspot - AI Transcript

   3 votes

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   Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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4. Automatically forward the call to voicemail when there are no available agents left in the queue.

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

5. Agent Activity Report

   16 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

6. Full Agent Login Time Reporting Capabilities

   39 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

7. Scheduling agent in Queues

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

8. Call Queue Analytics > Agent "accepting calls" time tracking

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

9. QOS and call logs for CX1 to RC connections

   3 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Stacy supported this idea  ·  Jun 19, 2024

10. RingCentral App Compatibility with Azure Virtual Desktop

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Stacy supported this idea  ·  Jun 6, 2024

11. Ring Sense API Access

    21 votes

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    3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    Stacy supported this idea  ·  Jun 6, 2024

12. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    86 votes

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    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Stacy supported this idea  ·  Jun 6, 2024

13. Integration with ManageEngine/ServiceDesk Plus

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Stacy shared this idea  ·  Apr 7, 2021

14. Add CCRN to directory in RC Office

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Stacy shared this idea  ·  Jan 7, 2021

15. Remove CCRN's from Outbound CallerID options

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Stacy shared this idea  ·  Jan 7, 2021

16. Do not allow other admins to make changes while another admin is already making changes

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Stacy shared this idea  ·  Oct 25, 2022

17. Allow SMS Outbound Caller ID Change

    56 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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