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6 votes
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Stacy
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157 votes
An error occurred while saving the comment Stacy
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A limitation of 5 is not conducive for large companies utilizing call queues. Please implement a larger number of co-recipients for mailbox access. We have to use an email distro group, but that still allows for confusion of who has worked an email or not.
Stacy
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295 votes
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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7 votesStacy
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14 votesStacy
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55 votesStacy
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6 votesStacy
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7 votesImplemented · 0 comments · Developer Platform, APIs, & Integrations » Integrations: HubSpot · Admin →
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4 votesStacy
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29 votesStacy
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53 votesStacy
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3 votesStacy
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10 votesStacy
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3 votesStacy
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14 votesStacy
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22 votes3 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense
Stacy
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88 votesPlanned · 17 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant) · Admin →Stacy
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3 votesUnder Review · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →Stacy
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3 votesStacy
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5 votesStacy
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Users should not be able to use random IVR numbers or random numbers in the inventory. It creates issues when there are departmental numbers assigned by "accident" on the user dropdown and then callbacks are not received to the correct department or user. There needs to be a way to restrict what the users can select from for their outbound caller ID. There currently isn't even a way to sort the numbers so the lists are VERY long on a large account like ours.