← RingCentral Ideas

Settings and activity

17 results found

  1. Ability to exclude internal calls from automatic call recording

    37 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Stacy supported this idea  · 

  2. Option to automatically end the call recording when switching from audio call to video call using RingCentral app

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Stacy supported this idea  · 

  3. RC for Hubspot - AI Transcript

    3 votes
    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
    How important is this to you?

  4. Automatically forward the call to voicemail when there are no available agents left in the queue.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Stacy supported this idea  · 

  5. Agent Activity Report

    13 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Stacy supported this idea  · 

  6. Full Agent Login Time Reporting Capabilities

    36 votes
    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Stacy supported this idea  · 

  7. Scheduling agent in Queues

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Stacy supported this idea  · 

  8. Call Queue Analytics > Agent "accepting calls" time tracking

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Stacy supported this idea  · 

  9. QOS and call logs for CX1 to RC connections

    3 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Stacy supported this idea  · 

  10. RingCentral App Compatibility with Azure Virtual Desktop

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Stacy supported this idea  · 

  11. Ring Sense API Access

    21 votes
    3 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Stacy supported this idea  · 

  12. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    85 votes
    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Stacy supported this idea  · 

  13. Integration with ManageEngine/ServiceDesk Plus

    3 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
    How important is this to you?
    Stacy shared this idea  · 

  14. Add CCRN to directory in RC Office

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Stacy shared this idea  · 

  15. Remove CCRN's from Outbound CallerID options

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Stacy shared this idea  · 

  16. Do not allow other admins to make changes while another admin is already making changes

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Stacy shared this idea  · 

  17. Allow SMS Outbound Caller ID Change

    48 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?