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Settings and activity

21 results found

  1. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    147 votes

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    Under Review  ·  34 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Stacy commented  · 

    A limitation of 5 is not conducive for large companies utilizing call queues. Please implement a larger number of co-recipients for mailbox access. We have to use an email distro group, but that still allows for confusion of who has worked an email or not.

    Stacy supported this idea  · 

  2. Audit Trail Enhancements

    286 votes

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    75 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  3. Filter call log and recordings through Role Domain settings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Stacy supported this idea  · 

  4. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    14 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Stacy supported this idea  · 

  5. Ability to exclude internal calls from automatic call recording

    52 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Stacy supported this idea  · 

  6. Option to automatically end the call recording when switching from audio call to video call using RingCentral app

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Stacy supported this idea  · 

  7. RC for Hubspot - AI Transcript

    7 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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  8. Automatically forward the call to voicemail when there are no available agents left in the queue.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Stacy supported this idea  · 

  9. Agent Activity Report

    29 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Stacy supported this idea  · 

  10. Full Agent Login Time Reporting Capabilities

    52 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Stacy supported this idea  · 

  11. Scheduling agent in Queues

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Stacy supported this idea  · 

  12. Call Queue Analytics > Agent "accepting calls" time tracking

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Stacy supported this idea  · 

  13. QOS and call logs for CX1 to RC connections

    3 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Stacy supported this idea  · 

  14. RingCentral App Compatibility with Azure Virtual Desktop

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Stacy supported this idea  · 

  15. Ring Sense API Access

    21 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Eugene responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    Stacy supported this idea  · 

  16. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    88 votes

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    Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Stacy supported this idea  · 

  17. Integration with ManageEngine/ServiceDesk Plus

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Stacy shared this idea  · 

  18. Add CCRN to directory in RC Office

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Stacy shared this idea  · 

  19. Remove CCRN's from Outbound CallerID options

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Stacy shared this idea  · 

  20. Do not allow other admins to make changes while another admin is already making changes

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Stacy shared this idea  · 
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