Settings and activity

161 results found

1. WCAG (Web Content Accessibility Guidelines)

   39 votes

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   Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jul 5, 2024

2. Hide gifs in messages

   6 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jul 2, 2024

3. Set the default virtual background for all users in an organization

   29 votes

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   Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jun 18, 2024

4. Attribute Mapping | Active Directory

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   31 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jun 12, 2024

5. Outbound WhatsApp within RCX agent UI

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   21 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jun 7, 2024

6. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  May 23, 2024

7. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   26 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  May 15, 2024

8. Dequeue setting per queue

   49 votes

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  May 13, 2024

9. RingSense: Customizable Powerskill Benchmarks

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   23 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now added to our upcoming roadmap. We will post additional updates once it will be live on your account.

   Jeff supported this idea  ·  Apr 5, 2024

10. Make voice transcripts visible to agents in RingCX

    20 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Apr 5, 2024

11. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    302 votes

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    Planned  ·  97 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Apr 1, 2024

12. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Mar 4, 2024

13. Extend Co-Recipents RCApp functionality to fax

    32 votes

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    2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 25, 2024

14. Wrap Time / After Contact Work

    60 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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15. Presence Status Change Notification

    13 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Ring Central Video is too Resource Intensive

    52 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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17. Partner Account Management

    24 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

    35 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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19. Ability to send a voice message blast.

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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20. API for external contacts

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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