Settings and activity

161 results found

1. WCAG (Web Content Accessibility Guidelines)

   40 votes

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   Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jul 5, 2024

2. Hide gifs in messages

   6 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jul 2, 2024

3. Set the default virtual background for all users in an organization

   30 votes

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   Under Review  ·  4 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jun 18, 2024

4. Attribute Mapping | Active Directory

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   32 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jun 12, 2024

5. Outbound WhatsApp within RCX agent UI

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   21 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jun 7, 2024

6. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  May 23, 2024

7. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   27 votes

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   Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  May 15, 2024

8. RingSense: Customizable Powerskill Benchmarks

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   23 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   This feature is now available to admins.

   As an admin, you can navigate to Coaching → PowerSkills. For applicable PowerSkills, you’ll see an option to edit the target range, which allows you to define the ideal range for each PowerSkill.

   Jeff supported this idea  ·  Apr 5, 2024

9. Make voice transcripts visible to agents in RingCX

   22 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Apr 5, 2024

10. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    343 votes

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    Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Apr 1, 2024

11. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Mar 4, 2024

12. Extend Co-Recipents RCApp functionality to fax

    39 votes

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    2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 25, 2024

13. Simultaneous Ring for Cloud profile - RingCX

    27 votes

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    Under Review  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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14. Wrap Time / After Contact Work

    170 votes

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    Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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15. Presence Status Change Notification

    16 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Ring Central Video is too Resource Intensive

    54 votes

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    1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  Harish Narayan responded

    Customers see meaningfully lower CPU and memory usage in video meetings on the RingCentral desktop app (using new desktop meetings experience), which replaced the Legacy meetings

    Additionally, for customers on older computers, we’ll be introducing a performance optimization mode in July 2026 to help provide a smoother experience. More details will follow soon.

    
    

17. Partner Account Management

    25 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

    36 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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19. Ability to send a voice message blast.

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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20. API for external contacts

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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