Settings and activity

157 results found

1. Outbound WhatsApp within RCX agent UI

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   17 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jun 7, 2024

2. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  May 23, 2024

3. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   24 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  May 15, 2024

4. Dequeue setting per queue

   45 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  May 13, 2024

5. RingSense: Customizable Powerskill Benchmarks

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   19 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Apr 5, 2024

6. Make voice transcripts visible to agents in RingCX

   15 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Apr 5, 2024

7. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   260 votes

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   Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Apr 1, 2024

8. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

   10 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Mar 4, 2024

9. Extend Co-Recipents RCApp functionality to fax

   19 votes

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   1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Sep 25, 2024

10. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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11. Presence Status Change Notification

    4 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. VDI Plugin for MAC

    23 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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13. Ring Central Video is too Resource Intensive

    41 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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14. Partner Account Management

    22 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

    25 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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16. Ability to send a voice message blast.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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17. API for external contacts

    17 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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18. Streaming music to be played to users on hold; music needs to match what's being played in store

    17 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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19. Separate Directories in Multi-Site Environment

    55 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Call journey report for RCX

    35 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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