Settings and activity

161 results found

1. RingCX IVR press path report

   16 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jul 17, 2025

2. Ability to "Cherry Pick" callers out of a queue

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jul 16, 2025

3. Allow Administrator to disable "Auto-answer call" feature

   100 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  May 5, 2025

4. Park Calls and Announce over paging extension

   2 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Apr 29, 2025

5. Position in Queue Announcement

   48 votes

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   Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jan 27, 2025

6. Disconnect RCV Participants in Bulk

   8 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jan 15, 2025

7. Ability to Change Implicit Team Names

   24 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense now supports the ability to rename your implicit team names. See more details here

   Jeff supported this idea  ·  Nov 20, 2024

8. Option to stop sync of HUD and desk phone

   14 votes

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   2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Oct 28, 2024

9. Bring back the pre 2024 HUD on the desktop APP

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Oct 28, 2024

10. Call Park Ringing | Add option to not ring on everyone's phones when a call is parked

    16 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Oct 28, 2024

11. Dialpad should be accessible on the HUD screen.

    21 votes

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    New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Oct 28, 2024

12. HUD List Vertical Format vs Horizontal Format option

    42 votes

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    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Oct 28, 2024

13. HUD- ALL option is missing

    30 votes

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    New  ·  6 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Oct 28, 2024

14. RingSense: Pull in/Filter Calls based on Duration

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    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    
    

    Key benefits of this feature include:

    
    

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    
    

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Jeff supported this idea  ·  Sep 25, 2024

15. RingSense QM Report - Interaction Arrival AI Analytics

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    16 votes

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    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 25, 2024

16. Multiple recipient for faxes and SMS

    226 votes

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    Under Review  ·  35 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 25, 2024

17. Streaming Music / Message on Hold

    80 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 11, 2024

18. Add account wide hold music option

    15 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 11, 2024

19. Call Recording Notification via Email

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 9, 2024

20. Spanish Support for RingSense Transcription and Translation (to English)

    34 votes

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    8 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Jeff supported this idea  ·  Jul 30, 2024