Settings and activity

161 results found

1. PSTN Support for RC Rooms

   4 votes

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   Implemented  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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2. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

   45 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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3. Safari support on iPhone for RingCentral Video - When?

   7 votes

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   Implemented  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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4. Certify Poly Rove (New Dect Cordless Offering) for Retail and others ASAP

   34 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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5. More robust user compliance reports

   14 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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6. Add ability of the new Group Voice Mail capability to include Call Queues

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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7. Analytics regarding Text Messaging/SMS

   328 votes

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   44 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

8. Position in Queue, Estimated wait time, and Call queue caller call back feature

   231 votes

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   40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

9. Drag and drop teams/people into folders

   39 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Park Presence recall timer

    15 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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11. See "Do Not Disturb" status (from Hard Phones) remotely

    14 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Dial by name directory site specificRestrict "Dialing by Name" in IVR menus to the location's users.

    45 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Sharepoint integration within RC App

    27 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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14. Reduce the Desktop Real Estate Required for the RC App

    35 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Call Recordings Bug

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Option to disable all email notifications during customer implementation phase

    33 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Call control -- transfer calls by drag and drop

    18 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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18. Selective Ringing on monitored lines/park locations on hardphones (Similar to the Selective Ringing on HUD for softphones)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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19. Contacts Syncing on the Glip App

    77 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Raise hand

    183 votes

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    Implemented  ·  3 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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