Settings and activity
110 results found
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17 votes
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2 votes
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6 votes
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35 votes
An error occurred while saving the comment -
67 votes
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46 votes
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5 votes
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13 votes
An error occurred while saving the comment 
Joe
commented
Hi - like Becky posted - that's already in the app. On the admin side, under Call Queue - Call Handling; the option to allow/not allow the users to change their status. (We just found this last night - we're still programming our account.)It's the 'Allow users to change their queue status' - if set to allow, then on the phone app, under their presence setting you'll see a 'Manage Queues' - if the queue is set to allow for each queue that can have it - then on the app the multiple queues will show.Hope that helps.
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164 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
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8 votes
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29 votes
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203 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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15 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As of Q1 2024, you are now able to pop out messages!
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6 votes
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3 votes
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38 votes
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10 votes
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43 votes
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11 votes
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6 votes
This needs to be put in place sooner rather than later. I can see an IP check to see if changes have occurred since last log-in, but not as much as we're seeing it.And, if an IP check is done, look to the subnet to see if it's outside the /24 or /26- sometimes people have blocks assigned to them. :)