Settings and activity
105 results found
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An error occurred while saving the comment -
154 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Coming June 2024!
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15 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
As of Q1 2024, you are now able to pop out messages!
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An error occurred while saving the comment Joe commentedThis is quite useful for the C-level's, President, and others that need not be on an open 'find a user!' option. Or, is that to say that I could call the RC headquarters and find the CIO's extension by 'dial by name' ?
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63 votes
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469 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
Hi - like Becky posted - that's already in the app. On the admin side, under Call Queue - Call Handling; the option to allow/not allow the users to change their status. (We just found this last night - we're still programming our account.)It's the 'Allow users to change their queue status' - if set to allow, then on the phone app, under their presence setting you'll see a 'Manage Queues' - if the queue is set to allow for each queue that can have it - then on the app the multiple queues will show.Hope that helps.