Settings and activity
120 results found
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51 votesCompany Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html
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Joe
commented
There's two other 'Hide Contact' idea threads - you may want to search for them and vote for those as well... one of them might be seen!They just need a checkbox on the User Details tab - 'Hide User (number)' - simple logic in the programming.
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An error occurred while saving the comment Joe
commented
This needs to be put in place sooner rather than later. I can see an IP check to see if changes have occurred since last log-in, but not as much as we're seeing it.And, if an IP check is done, look to the subnet to see if it's outside the /24 or /26- sometimes people have blocks assigned to them. :)
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An error occurred while saving the comment Joe
commented
Hi - like Becky posted - that's already in the app. On the admin side, under Call Queue - Call Handling; the option to allow/not allow the users to change their status. (We just found this last night - we're still programming our account.)It's the 'Allow users to change their queue status' - if set to allow, then on the phone app, under their presence setting you'll see a 'Manage Queues' - if the queue is set to allow for each queue that can have it - then on the app the multiple queues will show.Hope that helps.
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178 votes
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
Found a bug...For some reason, one of our teams had -0- people in it... don't ask me how.Clicking on the icon and viewing the team went fine, clicking over to the Admin side - fine. Clicking on 'Delete Team' - gave an immediate white screen for all RC windows, and basically made it 'frozen'.Ended the RC task and on relaunch the team was still there.Added myself to the blank team, and then was able to delete it.Still odd that it would have zero users in the first place... but something to look out for!Tag.And thanks - good jorb!