← RingCentral Ideas

Settings and activity

41 results found

  1. Allow Blocking Outbound Calls by Number

    130 votes
    Under Review  ·  25 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Tyler supported this idea  · 

  2. Downloadable diagram for IVR Menus

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Tyler shared this idea  · 

  3. Audit Trail Enhancements

    207 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Tyler supported this idea  · 

  4. Reporting for Contact Center Numbers in RCO

    19 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  5. Export List of User's Installed RingCentral Apps Version

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Ability to check each user RingCentral app video/meeting version using admin portal

    12 votes
    Under Review  ·  2 comments  ·  Events & Video » Webinar  ·  Admin →
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  7. Read-only access

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

    46 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Turn Off Extension Dialing Options

    58 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Return to queue at will during wrap-up time

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  11. Report - Phone System > Groups > All Email References

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. text-to-speech feature for the disabled

    44 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Transfer call queue voicemails to external number during business hours

    23 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Share host Audio in RC Video in Desktop App

    186 votes
    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  15. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  16. Be able to create customized folders for contacts

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
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  17. Block Outbound calls for specific departments/site

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Unified id for apps in contact center

    9 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  20. Add Dinosaur Emojis to RingCentral Chat

    169 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
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