← RingCentral Ideas

Settings and activity

13 results found

  1. Auto enroll users to pre-defined chat groups based on their role

    9 votes
    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    David supported this idea  · 

  2. Call Queue Wait Settings - wait time

    44 votes
    New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    David supported this idea  · 

  3. Global HUD updates to users

    15 votes
    4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    David supported this idea  · 

  4. Change agent state through Max Supervisor

    109 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    David supported this idea  · 

  5. Video/Meeting Presence in HUD

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    David shared this idea  · 

  6. RingCentral for Hubspot (Chrome extension): Transfer live call to RingCentral Co-worker (warm, blind, to VM)

    7 votes
    2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminByrne (Group PM, RingCentral) responded

    So this is a little tricky to answer. The idea is specifically for our Hubspot Chrome extension, which we are in the long process of retiring. But it has been replaced by a much more modern and all together better integration: our new Hubspot native integration. This new integration does support call transfers.

  7. Text to Speech for voice mail greeting

    24 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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  8. Wider range of template use

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Disable accept queue call slide bar on some agents

    29 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  10. Remove Missed call tracking for a Call Queue call.

    28 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  11. remember microphone and speaker source / preferences in MVP app

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  12. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    38 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
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  13. Manual Call Queue Time Schedule Override

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?