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Settings and activity

22 results found

  1. Add a notes/description field to each user extension visable to only admins

    12 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Brandon supported this idea  · 

  2. All Messages Conversation Search Enhancement

    22 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Brandon supported this idea  · 

  3. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    12 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Brandon supported this idea  · 

  4. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    26 votes

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    3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Brandon supported this idea  · 

  5. Pull Login and log out reports

    21 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Brandon supported this idea  · 

  6. End Call Tone (RingCX/Salesforce)

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Brandon supported this idea  · 

  7. Enhance the Lead Load Report

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Brandon supported this idea  · 

  8. Add 'License' column to in User List download from Service Web

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Brandon supported this idea  · 

  9. Add column showing the user's MVP license analytics report

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Brandon supported this idea  · 

  10. Give users ability to use the company main fax line number as their Fax caller ID.

    20 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Brandon supported this idea  · 

  11. Email daily call recordings for quick playback

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Brandon supported this idea  · 

  12. DND App status should be reflected on desk phone

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Brandon supported this idea  · 

  13. DND - Presence Key Notification

    40 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Brandon supported this idea  · 

  14. Add Session timeout for RingCX user

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Brandon supported this idea  · 

  15. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    16 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Brandon supported this idea  · 

  16. Assign co-host in RingCentral Video

    90 votes

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    20 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Future Consideration  ·  AdminUserVoice Admin (Admin, RingCentral) responded

    Thanks for the continued feedback on this one.


    To clarify how RingCentral Video works today: if the meeting host hasn't joined, the first participant from your account to join is automatically given host/moderator controls — so a scheduled or recurring meeting can start and run even when the original host is out.


    We also hear the specific request here: the ability to designate a named co-host or alternate host when scheduling, so a chosen colleague reliably holds those controls regardless of join order — and so dependent actions like automatic recording or breakout room management work as expected. That capability isn't available in RCV today.


    This remains on our backlog. It isn't on the near-term roadmap yet, but the interest here is heard and we'll update this thread as our plans develop.


    Brandon supported this idea  · 

  17. Ability to download or view SMS transcripts

    53 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brandon supported this idea  · 

  18. Email to Ringcentral converted to SMS

    37 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Brandon supported this idea  · 

  19. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Connects RingCentral reporting to third-party security software

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Brandon shared this idea  · 
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