Settings and activity

18 results found

1. Analytics data manually refresh or change frequency

   10 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Brendan shared this idea  ·  Apr 1, 2021

2. Multiple RingCentral Profiles, Simultaneously Logged In

   377 votes

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   20 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating your interest in testing and our Product team will follow up directly with you to coordinate and configure the Beta testing details and set up. Thank you! Hi everyone, this is currently on the roadmap for Q3 2023. We will keep you updated once more specific timelines are available!Our product management team is asking for your feedback! Please comment with:What is your expectation for how the feature will work ?What is a must have piece of that vs. nice to have ?

   We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating… more

3. RC App for mobile - Call logs

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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4. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

   33 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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5. Adding user's job title in RingCentral should Sync with Ring Central Desktop

   18 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Call Queue - Ability to turn off missed call tagging

   91 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Remove ability for user to delete a recording of their own

   15 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Add a "Call Pop-Up" for Ring Central App when not on the foreground

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Add dropdown menu for department section when creating new user.

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Allow Transcription of Meeting

    44 votes

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    Implemented  ·  10 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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11. Disconnect call queue call when no call queue member is available

    14 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. Enable SMS for UK numbers

    87 votes

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    Future Consideration  ·  32 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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13. Forward Call Queue to another Call Queue

    6 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Adjust how missed calls are categorized for group calls

    473 votes

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    60 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

    An error occurred while saving the comment
    Brendan commented  ·  Mar 19, 2021  ·  Edit…  ·  Delete…

    Crucial to us operating a small customer service team. Unfortunately will be a deal breaker as we've not yet decided to completely jump ship.

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15. New RingCentral App - See Other Numbers When Searching for Someone

    14 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Combine HUD and APP into one app

    157 votes

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    Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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18. Add an option to disable the 911 warning

    35 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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