Settings and activity

65 results found

1. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

   6 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Feb 28, 2025

2. Position in Queue Announcement

   49 votes

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   Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Feb 28, 2025

3. Shared fax for outbound sending

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Feb 26, 2025

4. Display User Extension Number When Transferring From RingCX To RingEX

   18 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Feb 14, 2025

5. automatic call recording announcement per extensions or queue

   21 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 15, 2025

6. Poly Trio 8300 to auto provision using WIFI

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Reinier shared this idea  ·  Jan 14, 2025

7. Default User Settings when submitting Cases in RC Support

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 13, 2025

8. Feature Request: Report on Transferred Call Destinations in RingCX

   12 votes

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   Under Review  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Dec 30, 2024

9. live transfer/warm transfer from a merged call

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Dec 27, 2024

10. Customize option for voicemail notification from call queues

    4 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Oct 18, 2024

11. A text to speech option on call queue like the IVR menu prompt

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Oct 18, 2024

12. Poly VVX 400 Firmware Update

    3 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Oct 17, 2024

13. Caller ID name should be visible for Toll Free

    140 votes

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    Future Consideration  ·  29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Oct 3, 2024

14. Call Queue Prioritization from the same Primary Members

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Sep 20, 2024

15. Download sms campaigns

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Sep 20, 2024

16. Supervisor Activity report

    5 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Sep 17, 2024

17. Call Wrap Up time set to 2 and 4 minutes

    22 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Reinier commented  ·  Aug 27, 2024  ·  Edit…  ·  Delete…

    customer requesting for 90 seconds after call wrap up time as one of the options

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    Reinier supported this idea  ·  Aug 27, 2024

18. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 2, 2024

19. Bulk Upload Devices

    26 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Jul 31, 2024

20. RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

    30 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Jul 25, 2024