Settings and activity
40 results found
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1 vote
Tracy
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8 votesTracy
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53 votesTracy
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4 votesTracy
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4 votes
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7 votes
An error occurred while saving the comment Tracy
commented
We have offsite associates that work only through workorders so we hide their contact information from our company directory, HOWEVER, it would be amazing if a contact list of these hidden associates could be maintained through the admin portal and only shared with those who would be granted permission to see it. Right now, 1/2 the workers use their cell phones instead of RingCentral for this reason.
Tracy
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2 votesTracy
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86 votes
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39 votes
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10 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Our product teams have captured this feedback, and are planning adjustments on the 7/10 release (23.2.35 web) to address this. Thank you! Update: These are now launched and fully rolled out, please make sure to restart your apps to see the latest version. If you have additional feedback after trying the latest updates that make the left panel sizing smaller width like the previous desktop app interface - let us know! -
28 votes
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93 votes
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214 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
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187 votes
Implemented for Windows.
Mac is planned for 2H 2024
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18 votes
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9 votes
Yes! Having the option of removing the executives from the dial by name directory would be useful as sometimes they get people who bypass the receptionist and their assistants to try and get the executive to answer.