← RingCentral Ideas

Settings and activity

34 results found

  1. Ability to apply a delayed ring to a monitored extension

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Tracy shared this idea  · 

  2. Group Text Messaging

    83 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Caller ID for all incoming calls

    36 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Restore collapsable message pane

    10 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Our product teams have captured this feedback, and are planning adjustments on the 7/10 release (23.2.35 web) to address this. Thank you! Update: These are now launched and fully rolled out, please make sure to restart your apps to see the latest version. If you have additional feedback after trying the latest updates that make the left panel sizing smaller width like the previous desktop app interface - let us know!

  5. Unable to release an individual line during a 3-person call.

    28 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  8. Share host Audio in RC Video in Desktop App

    186 votes
    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  9. Contact company admin through the app

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Ability of a client to hit the # button to bypass our long greeting voicemail message so they could leave a message and not waste time l...

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  11. Voicemail Breakout

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Need a easier way to transfer a call directly from a desk phone to someone's voicemail

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Add an option to pin the "active call" window for desktop app

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  14. Desk Phone presence

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  15. Use the app in conjunction with a physical phone

    157 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  16. Include a way to analyze Common Area phone activity

    7 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  17. Provide the ability to get history of hardphone online/offline status

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Show status directly in the HUD

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Grants admins the ability to remove users' ability to change their availability status

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. DND - Presence Key Notification

    31 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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