Settings and activity

79 results found

1. Decline an incoming call with a text message

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joseph shared this idea  ·  Mar 27, 2023

2. Outbound call recording anouncement

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joseph shared this idea  ·  Mar 27, 2023

3. Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph shared this idea  ·  Jun 13, 2023

4. Caller ID and Contact Lists assigned to a Group

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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5. Calling all Phone Numbers at Once for Emergency Purposes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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6. Presence on Limited Extension

   21 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. User group access call log of the same user group

   72 votes

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   Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Shared SMS were multiple users can receive and send SMS on specific number

   795 votes

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   164 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

   
   

   To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

   
   

   Thank you! 

9. Fax recipient information

   38 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...

    28 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Remove Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Allow a Call Queue to disable voicemail

    53 votes

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    Future Consideration  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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13. Forward SMS to External Phone Number

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Add options to view all available licenses that shows the phone numbers via Service Web.

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Account-Wide Holiday Settings and/or Holiday Templates

    240 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

16. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

17. Decline a incoming call with a text message

    40 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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18. Call Queue voicemails available in RC APP and GUI interface

    66 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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19. to be able to attach attachment thru google drive in the fax services

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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