Settings and activity

20 results found

1. Ability to send voicemail notification to Glip team using team email address

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dole shared this idea  ·  May 17, 2021

2. Send Group Voicemails to a RingCentral Team

   84 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Dole commented  ·  Sep 21, 2021  ·  Edit…  ·  Delete…

   We need the ability to send voicemail messages to a Team so we do not have to rely on an admin to distribute them. We have tried adding the Team email address to the notification but the emails never appear. Also, the emails are too long.

   Save Submitting...

3. Show Original Callers Number in Caller ID when Transferring calls

   31 votes

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   Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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4. Export text conversations to a PDF or other document.

   27 votes

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   Future Consideration  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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5. Shared SMS were multiple users can receive and send SMS on specific number

   1,353 votes

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   313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

6. Adjust how missed calls are categorized for group calls

   478 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

7. Change gender of emojis

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   655 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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9. While in a direct call my, status is "on a call", a queue call will still ring in; I would like an option to not ring.

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Allow Locking of Individual Extension Fields/Settings

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Requesting to have a feature to hear engage tone/busy tone if the user has a call.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. New user permission so they are unable to switch their Caller ID from what is set

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. bring call queue management into the app

    20 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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14. Warm Transfer/ ask first - as only transfer option

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. TXT Messaging on Auto Attendant Prompt

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Add an audio tone for calls being transferred

    132 votes

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    Planned  ·  27 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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17. Add ability to add Comments to Tasks

    11 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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18. Add Sub-Task

    28 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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19. Create threads from messages

    147 votes

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    14 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is available across all RingCentral accounts as of 3/4/2025, please ensure you are on the latest version of the app. Thank you!

20. Option for organization to limit status options

    7 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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