Settings and activity

52 results found

1. Scorecard with templated script options to provide answers

   9 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  May 22, 2025

2. Outbound Default and Custom Lead Field Order/Ranking

   14 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  May 19, 2025

3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   128 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Apr 28, 2025

4. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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   25 votes

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   Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Apr 3, 2025

5. hashtag # in RCX (IVRs and queue events)

   45 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Apr 2, 2025

6. Shared Fax Inbox in RC App for Departments

   33 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Mar 12, 2025
   An error occurred while saving the comment
   Martin commented  ·  Mar 12, 2025  ·  Edit…  ·  Delete…

   can potentially be merged with
   https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48113249

   Save Submitting...

7. Extend Co-Recipents RCApp functionality to fax

   39 votes

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   2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Mar 12, 2025

8. Percent calculation with filters - Business Analytics

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   23 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Martin supported this idea  ·  Feb 27, 2025

9. Set Up Company Outbound Caller Name (CNAM) for UK accounts

   34 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Martin commented  ·  Jan 17, 2025  ·  Edit…  ·  Delete…

   Hi, can we update the status on this feature request.
   There is now a CNAM field in the admin portal for UK accounts, so surely this is implemented.

   This KB article https://support.ringcentral.com/article-v2/Outbound-Caller-ID-Overview.html?brand=RC_US&product=RingEX&language=en_US

   is about US, and mentions Canada and "other countries"
   Can it also be updated to include changes relevant to UK.

   Save Submitting...

10. Allow option to record inbound calls but not internal calls (extension to extension)

    77 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. Product development and features wish list

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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