Settings and activity

26 results found

1. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   30 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Swathi supported this idea  ·  Jul 17, 2025

2. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

   10 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Swathi shared this idea  ·  Jul 10, 2025

3. View Ring CX Realtime dashboards in minutes and seconds.

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   83 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Swathi supported this idea  ·  Mar 6, 2025

4. Have a report which shows all uses who have a divert on their phone

   32 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Swathi supported this idea  ·  Feb 3, 2025

5. Improve Recording Playback Audio Quality From Service Web

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   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Swathi supported this idea  ·  Dec 20, 2024

6. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

   22 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Swathi supported this idea  ·  Nov 27, 2024

7. Site specific directory, Hide the company directory from specific users only

   93 votes

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   7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
   Swathi supported this idea  ·  Nov 21, 2024

8. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Swathi supported this idea  ·  Mar 20, 2024

9. substitute Caller ID for bulk upload up to 60000

   46 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Ability to disable Ringout Feature for users

    26 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    56 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Add Person to multiple Call Que in once

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Enable Multiple Group Managers

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Adjust wording within RingCentral Desktop/Web App for setting Voicemail Greeting

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Add/remove agents from Teams (Permissions)

    9 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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17. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

18. Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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19. Fax without voicemail

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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20. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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