Settings and activity

56 results found

1. Ability to Download Qos Reports

   91 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Oct 15, 2025

2. Remove Automatic check on "Add opt-out message" when sending SMS

   50 votes

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   New  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Sep 18, 2025

3. Allowing agents to solve digital interactions from folder view with a manual pull.

   12 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Aug 22, 2025

4. Toll-free MMS Enabling

   41 votes

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   Future Consideration  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jul 24, 2025

5. File Transfer Using Message in the Ring Central Application

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 30, 2025

6. Modify template for activation emails

   11 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Disable AI "Automatic notes"

   31 votes

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   New  ·  3 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 12, 2025

8. Ability for administrator to remove "Generate notes for all calls" function

   31 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 12, 2025

9. Allow Administrator to disable "Auto-answer call" feature

   101 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 12, 2025

10. Add country hierarchy for reporting

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    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jun 5, 2025

11. Have numbers show up as "From" on RollOver calls.

    39 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jul 14, 2025

12. SMS logs download per user

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Apr 17, 2025

13. SMS Opt-Out

    17 votes

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    2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Apr 8, 2025

14. Improve "Security Notice from RingCentral" Emails

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Mar 26, 2025

15. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    David supported this idea  ·  Mar 6, 2025

16. Allow dialing 811 numbers in the US and Canada

    35 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Mar 4, 2025

17. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    75 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Mar 4, 2025

18. Call recording message in spanish

    6 votes

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Feb 10, 2025

19. Allow QoS Data to be pulled via API

    15 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jan 22, 2025

20. Permanently minimize the AI Notes and Transcript box

    85 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    David supported this idea  ·  Jan 13, 2025