Settings and activity

55 results found

1. Remove Automatic check on "Add opt-out message" when sending SMS

   25 votes

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   New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Sep 18, 2025

2. Allowing agents to solve digital interactions from folder view with a manual pull.

   12 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Aug 22, 2025

3. Toll-free MMS Enabling

   41 votes

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   Future Consideration  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jul 24, 2025

4. File Transfer Using Message in the Ring Central Application

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 30, 2025

5. Modify template for activation emails

   11 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Disable AI "Automatic notes"

   30 votes

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   New  ·  2 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 12, 2025

7. Ability for administrator to remove "Generate notes for all calls" function

   31 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 12, 2025

8. Allow Administrator to disable "Auto-answer call" feature

   97 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 12, 2025

9. Add country hierarchy for reporting

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   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 5, 2025

10. Have numbers show up as "From" on RollOver calls.

    36 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jul 14, 2025

11. SMS logs download per user

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Apr 17, 2025

12. SMS Opt-Out

    17 votes

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    2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Apr 8, 2025

13. Improve "Security Notice from RingCentral" Emails

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Mar 26, 2025

14. Account-Wide Holiday Settings and/or Holiday Templates

    240 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    David supported this idea  ·  Mar 6, 2025

15. Allow dialing 811 numbers in the US and Canada

    34 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Mar 4, 2025

16. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    74 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Mar 4, 2025

17. Call recording message in spanish

    6 votes

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Feb 10, 2025

18. Allow QoS Data to be pulled via API

    15 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jan 22, 2025

19. Permanently minimize the AI Notes and Transcript box

    85 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    David supported this idea  ·  Jan 13, 2025

20. Audit Trail Enhancements

    255 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    David supported this idea  ·  Sep 27, 2024