Settings and activity

59 results found

1. Change site hold music

   5 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Dec 3, 2025

2. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

   31 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Dec 3, 2025

3. Keep AI notes going after switching a call from desktop to mobile and back

   13 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Nov 3, 2025

4. Ability to Download Qos Reports

   91 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Oct 15, 2025

5. Remove Automatic check on "Add opt-out message" when sending SMS

   60 votes

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   New  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Sep 18, 2025

6. Allowing agents to solve digital interactions from folder view with a manual pull.

   16 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Aug 22, 2025

7. Toll-free MMS Enabling

   43 votes

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   Future Consideration  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jul 24, 2025

8. File Transfer Using Message in the Ring Central Application

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 30, 2025

9. Modify template for activation emails

   11 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Disable AI "Automatic notes"

    34 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jun 12, 2025

11. Ability for administrator to remove "Generate notes for all calls" function

    32 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jun 12, 2025

12. Allow Administrator to disable "Auto-answer call" feature

    109 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jun 12, 2025

13. Add country hierarchy for reporting

    •  

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jun 5, 2025

14. Have numbers show up as "From" on RollOver calls.

    44 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jul 14, 2025

15. SMS logs download per user

    7 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Apr 17, 2025

16. SMS Opt-Out

    17 votes

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    2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Apr 8, 2025

17. Improve "Security Notice from RingCentral" Emails

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Mar 26, 2025

18. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    David supported this idea  ·  Mar 6, 2025

19. Allow dialing 811 numbers in the US and Canada

    35 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Mar 4, 2025

20. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    77 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Mar 4, 2025