Settings and activity

63 results found

1. Ability to Assign User Templates via API

   6 votes

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jan 30, 2026

2. Expand SMS ID Options in Workflow Builder

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jan 26, 2026

3. call park recording

   16 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jan 13, 2026

4. AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls

   13 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jan 13, 2026

5. Change site hold music

   6 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Dec 3, 2025

6. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

   31 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Dec 3, 2025

7. Keep AI notes going after switching a call from desktop to mobile and back

   13 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Nov 3, 2025

8. Ability to Download Qos Reports

   91 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Oct 15, 2025

9. Remove Automatic check on "Add opt-out message" when sending SMS

   63 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Sep 18, 2025

10. Allowing agents to solve digital interactions from folder view with a manual pull.

    16 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Aug 22, 2025

11. Toll-free MMS Enabling

    45 votes

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    Future Consideration  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jul 24, 2025

12. File Transfer Using Message in the Ring Central Application

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jun 30, 2025

13. Modify template for activation emails

    11 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Disable AI "Automatic notes"

    34 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jun 12, 2025

15. Ability for administrator to remove "Generate notes for all calls" function

    33 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jun 12, 2025

16. Allow Administrator to disable "Auto-answer call" feature

    113 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jun 12, 2025

17. Add country hierarchy for reporting

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    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jun 5, 2025

18. Have numbers show up as "From" on RollOver calls.

    47 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jul 14, 2025

19. SMS logs download per user

    7 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Apr 17, 2025

20. SMS Opt-Out

    17 votes

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    2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Apr 8, 2025