Settings and activity

55 results found

1. Company Phonebook for all users from one single upload

   73 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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2. Adjust how missed calls are categorized for group calls

   484 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

3. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

   124 votes

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   29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminUserVoice Admin (Admin, RingCentral) responded

   Thanks for this feedback. Persistent annotations, reactions, and raise hand are all available today in the new RingCentral Video experience on desktop and browser. See Using annotations in a meeting.

4. call waiting longer than 15 min & customise the number of callers in a call queue

   31 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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5. Account-Wide Holiday Settings and/or Holiday Templates

   255 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

6. Option to schedule the user invite email to be sent on a specific date.

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Send Group Voicemails to a RingCentral Team

   84 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Desk Phone and Desktop application Sync

   107 votes

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   Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Being able to disconnect other person or line on a Merge/conference call

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Mute incoming call notifications while currently on a call

    578 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio

11. Multiple RingCentral Profiles, Simultaneously Logged In

    405 votes

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    30 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating your interest in testing and our Product team will follow up directly with you to coordinate and configure the Beta testing details and set up. Thank you! Hi everyone, this is currently on the roadmap for Q3 2023. We will keep you updated once more specific timelines are available!Our product management team is asking for your feedback! Please comment with:What is your expectation for how the feature will work ?What is a must have piece of that vs. nice to have ?

    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating… more

12. Analytics regarding Text Messaging/SMS

    328 votes

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    44 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Cristiano supported this idea  ·  Jun 5, 2026

13. Raise hand

    183 votes

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    Implemented  ·  3 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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14. Virtual backgrounds

    165 votes

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    8 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

    Meeting participants can choose from 25 premium virtual backgrounds across five themes — Minimal, Modern Office, Nature, Cozy, and Futuristic — in the RingCentral app on desktop and mobile. A customer-facing article for the refreshed set is in progress.

    
    

15. Remote Desktop Control

    438 votes

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    Implemented  ·  25 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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