Settings and activity

22 results found

1. Changing the Main Super Admin to another existing extension

   62 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gary supported this idea  ·  Nov 21, 2025

2. Select Default User for Unassigned User Numbers

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gary supported this idea  ·  Nov 21, 2025

3. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   120 votes

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   Under Review  ·  30 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Gary commented  ·  Aug 5, 2025  ·  Edit…  ·  Delete…

   I have to concur with the sentiment from the others on here. Is there a reason this is still under review?

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   Gary supported this idea  ·  Aug 5, 2025

4. Enable MMS / RCS International - RCS / Domestic

   39 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Gary supported this idea  ·  Jul 30, 2025

5. Allow call loop

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gary supported this idea  ·  Jun 4, 2025

6. Allow Infinite Call Looping in Call Queue

   24 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Gary supported this idea  ·  Jun 4, 2025

7. Report for Users Login, Usage and Activity on RingCentral app

   21 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Gary supported this idea  ·  Jun 3, 2025

8. Idle behavior shows users offline even though they are available and logged into RC.

   145 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Gary supported this idea  ·  May 21, 2025

9. Bulk Upload Devices

   30 votes

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   4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gary supported this idea  ·  Apr 25, 2025

10. Desk Phone and Desktop application Sync

    106 votes

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    Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Gary commented  ·  Mar 18, 2025  ·  Edit…  ·  Delete…

    Can't express enough how critical this is to customer satisfaction with RC

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    Gary supported this idea  ·  Mar 18, 2025

11. Enable AI transcription on Desk phone

    254 votes

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    Planned  ·  70 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Gary supported this idea  ·  Mar 18, 2025

12. Sync RingCentral Desktop Application With RingCX

    298 votes

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    Planned  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Gary supported this idea  ·  Mar 18, 2025
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    Gary commented  ·  Mar 18, 2025  ·  Edit…  ·  Delete…

    This feature limitation is now a frustration point for our customer recently put on RC. This idea is now a year old, how can we get this expedited?

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13. Pop-up window for incoming calls

    22 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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    Gary commented  ·  Mar 14, 2025  ·  Edit…  ·  Delete…

    Agreed, while clicking the 'x' on the pop-up window (which keeps the call connected), it is an unnecessary step for say a receptionist who uses the "Favorites" as her buttonbox. Added note, even after x-ing out the pop-up to get back to the original call screen, the Favorites screen has now changed requiring more steps to get back to that screen. It would be beneficial to have this pop-up as a toggled option.

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    Gary supported this idea  ·  Mar 14, 2025

14. Ability to add paging extensions to Presence settings of user extensions

    17 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Gary supported this idea  ·  Jan 30, 2025

15. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

    35 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Gary supported this idea  ·  Jan 7, 2025

16. Park Location Reminder or Display Park location on phone display

    9 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Gary supported this idea  ·  Nov 18, 2024

17. RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users

    12 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Gary supported this idea  ·  Jul 15, 2024

18. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Admins, learn how to set up this feature here!

    Gary supported this idea  ·  Jun 26, 2024

19. System schedules accessible via Queues, channels, IVR

    24 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Gary supported this idea  ·  May 13, 2024

20. Call Queue voicemails available in RC APP and GUI interface

    68 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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