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25 results found

  1. Real time agent analytics for when they are engaged in a digital interaction

    18 votes

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    New  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Gary supported this idea  · 

  2. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    156 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Gary commented  · 

    Need this expedited.

    Gary supported this idea  · 

  3. Dial Zero to reach operator from user extension

    31 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Gary commented  · 

    Our healthcare client had a patient emergency and were already used to "0" internal dialing from their Mitel platform. Every second wasted could cost a life. The request for "0" to be dialible internally and programmable to the client's requirements should be considered Vital but the highest I could mark this 'vote' was critical.

    Gary supported this idea  · 

  4. Changing the Main Super Admin to another existing extension

    65 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Gary supported this idea  · 

  5. Select Default User for Unassigned User Numbers

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Gary supported this idea  · 

  6. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    146 votes

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    Under Review  ·  33 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Gary commented  · 

    I have to concur with the sentiment from the others on here. Is there a reason this is still under review?

    Gary supported this idea  · 

  7. Enable MMS / RCS International - RCS / Domestic

    40 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Gary supported this idea  · 

  8. Allow call loop

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Gary supported this idea  · 

  9. Allow Infinite Call Looping in Call Queue

    27 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Gary supported this idea  · 

  10. Report for Users Login, Usage and Activity on RingCentral app

    22 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Gary supported this idea  · 

  11. Idle behavior shows users offline even though they are available and logged into RC.

    148 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Gary supported this idea  · 

  12. Bulk Upload Devices

    31 votes

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    4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Gary supported this idea  · 

  13. Desk Phone and Desktop application Sync

    107 votes

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    Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Gary commented  · 

    Can't express enough how critical this is to customer satisfaction with RC

    Gary supported this idea  · 

  14. Enable AI transcription on Desk phone

    283 votes

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    Planned  ·  78 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Gary supported this idea  · 

  15. Sync RingCentral Desktop Application With RingCX

    325 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Gary supported this idea  · 
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    Gary commented  · 

    This feature limitation is now a frustration point for our customer recently put on RC. This idea is now a year old, how can we get this expedited?

  16. Pop-up window for incoming calls

    22 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Admin →
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    Gary commented  · 

    Agreed, while clicking the 'x' on the pop-up window (which keeps the call connected), it is an unnecessary step for say a receptionist who uses the "Favorites" as her buttonbox. Added note, even after x-ing out the pop-up to get back to the original call screen, the Favorites screen has now changed requiring more steps to get back to that screen. It would be beneficial to have this pop-up as a toggled option.

    Gary supported this idea  · 

  17. Ability to add paging extensions to Presence settings of user extensions

    17 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Gary supported this idea  · 

  18. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

    36 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Gary supported this idea  · 

  19. Park Location Reminder or Display Park location on phone display

    9 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Gary supported this idea  · 

  20. RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users

    12 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Gary supported this idea  · 
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