Settings and activity
18 results found
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37 votes
Hi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?
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Angela
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12 votesAngela
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
Angela
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8 votesAngela
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163 votesHello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USAngela
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29 votesAngela
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28 votesAngela
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64 votes
This will be implemented in November 2024 as Call Queue Custom Rule Templates!
Angela
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3 votesAngela
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26 votesAngela
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4 votesAngela
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68 votesAngela
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74 votes
https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US
Angela
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2 votes
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10 votes
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574 votesThis is now live! Check it out in app under Notifications and Audio
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219 votes
This is now live! Learn more about this feature here.
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481 votes
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
It would be more like call waiting in addition to number of calls in the queue, we would want to see who is calling. Example - if we are on an internal call, we can hop off the call to answer a client call. Also, if someone isn't assigned to the queue and wouldn't regularly see a call coming through, they could see it there as number of calls in the queue so they could pick it up even though it isn't their normal assigned queue. Hope that makes sense.