Settings and activity

63 results found

1. Allow 911 notification email/SMS recipients to be specified by location

   61 votes

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   Planned  ·  20 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Esther commented  ·  May 13, 2026  ·  Edit…  ·  Delete…

   What is a ETA for the Planned date?

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2. IVR repetition times and extreme time delay between each repetition

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   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Apr 21, 2026

3. Warm Transfer to CCRN's

   22 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Apr 7, 2026

4. Change display name for video calls

   10 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Feb 6, 2026

5. KPI - Average wait time Abandoned calls and Average wait time Answered calls

   14 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Feb 3, 2026

6. RingCX Agent: Ability to Modify Voice Connection Options for Agents

   10 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Jan 15, 2026

7. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   146 votes

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   Under Review  ·  33 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Dec 18, 2025

8. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

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   19 votes

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   New  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Dec 16, 2025

9. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

   17 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Dec 16, 2025

10. Ads and feature notification should be opt-in only

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    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Esther supported this idea  ·  Dec 16, 2025

11. Fast Forward/Rewind controls on voicemail via deskphones

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Esther supported this idea  ·  Nov 19, 2025

12. Silence Transcribing Announcement

    77 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Esther supported this idea  ·  Nov 10, 2025

13. Allowing warm transfers from Ring Central desktop to the Contact Center

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    38 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Esther supported this idea  ·  Nov 10, 2025

14. Default new users to Standard (Role)

    20 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Esther supported this idea  ·  Oct 30, 2025

15. Include Limited Extensions Call Data to Analytics Reporting

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Esther supported this idea  ·  Oct 27, 2025

16. Agent Activity Report

    28 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Esther supported this idea  ·  Sep 30, 2025

17. Company Fax Number option to enable and disable

    34 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Esther supported this idea  ·  Sep 24, 2025

18. Option to Customize App's Button while on a call

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Esther supported this idea  ·  May 20, 2025

19. Disconnect "MS Teams Connection" with API

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    6 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Esther supported this idea  ·  May 13, 2025

20. Bulk MS teams Disconnect or Reconnect

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    9 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Esther supported this idea  ·  May 13, 2025