← RingCentral Ideas

Settings and activity

12 results found

  1. Disable "AI is taking notes" when on call

    134 votes
    33 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Stuart supported this idea  · 

  2. Enable Transfer to Voicemail even when Extension is set up to forward call or play announcement If no one answers

    6 votes
    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Stuart shared this idea  · 

  3. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

    27 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Stuart supported this idea  · 

  4. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    57 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Stuart supported this idea  · 

  5. Ability To Change Subscription Status Without Being Logged In As The User

    3 votes
    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Admin →
    How important is this to you?
    Stuart supported this idea  · 

  6. Salesforce CTI pop

    1 vote
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Stuart shared this idea  · 

  7. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  8. Keyboard Shortcuts

    5 votes
    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Admin →
    How important is this to you?

  9. Improve annotations so they don't automatically disappear

    118 votes
    Planned  ·  18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?

  10. Allow admin to spotlight a participant "speaker"

    73 votes
    Under Review  ·  7 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?

  11. Ability to have more than 25 devices in a paging only group

    23 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  12. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

    27 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.