Settings and activity

12 results found

1. Disable "AI is taking notes" when on call

   157 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   
   

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   
   

   Thank you!

   Stuart supported this idea  ·  Jan 22, 2025

2. Enable Transfer to Voicemail even when Extension is set up to forward call or play announcement If no one answers

   6 votes

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Stuart shared this idea  ·  Oct 29, 2024

3. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

   35 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Stuart supported this idea  ·  Sep 19, 2024

4. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

   94 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Stuart supported this idea  ·  Sep 19, 2024

5. Ability To Change Subscription Status Without Being Logged In As The User

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Stuart supported this idea  ·  Aug 14, 2024

6. Salesforce CTI pop

   1 vote

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Stuart shared this idea  ·  May 23, 2024

7. Shared SMS were multiple users can receive and send SMS on specific number

   795 votes

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   164 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

   
   

   To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

   
   

   Thank you! 

8. Keyboard Shortcuts

   5 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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9. Improve annotations so they don't automatically disappear

   119 votes

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   Planned  ·  18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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10. Allow admin to spotlight a participant "speaker"

    74 votes

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    Under Review  ·  7 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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11. Ability to have more than 25 devices in a paging only group

    38 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

    27 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.