Settings and activity

46 results found

1. Sync RingCentral Desktop Application With RingCX

   253 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Oct 16, 2024

2. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Zach Davis shared this idea  ·  Oct 11, 2024

3. SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Sep 16, 2024

4. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

   16 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Sep 16, 2024

5. Business Analytics Dark Mode

   14 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Aug 21, 2024

6. Warm Transfer to CCRN's

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Jul 25, 2024

7. Disable option for call recording for internal calls or extension to extension calls.

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Jul 15, 2024

8. Admin role to have ability to log out agents

   7 votes

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   0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  May 10, 2024

9. Allow all extensions to send SMS from main Company extension

   224 votes

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   Under Review  ·  53 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Apr 18, 2024

10. Avoid pressing 1 when a que call is forwarded to a mobile number

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  Mar 1, 2024

11. clone

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Ready PENDING-ERR leads

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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13. Transfer call queue voicemails to external number during business hours

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

15. Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.

    6 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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16. Option to bulk download or forward voicemail to an email address in admin portal

    24 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. admin

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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18. EV reporting add Disconnect to the Disposition list

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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19. Company Phonebook for all users from one single upload

    70 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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20. Admin State Change

    12 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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