Settings and activity

49 results found

1. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCX, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Zach supported this idea  ·  Apr 8, 2025

2. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Apr 1, 2025

3. Download user info should include the call forwarding numbers

   22 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Oct 28, 2024

4. SMS Logs Filter by Department

   4 votes

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   1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Oct 23, 2024

5. Sync RingCentral Desktop Application With RingCX

   313 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Oct 16, 2024

6. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Zach shared this idea  ·  Oct 11, 2024

7. SMS Text Templates

   23 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Sep 16, 2024

8. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

   16 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Sep 16, 2024

9. Business Analytics Dark Mode

   19 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Aug 21, 2024

10. Warm Transfer to CCRN's

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Jul 25, 2024

11. Disable option for call recording for internal calls or extension to extension calls.

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Jul 15, 2024

12. Admin role to have ability to log out agents

    8 votes

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    0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  May 10, 2024

13. Shared SMS were multiple users can receive and send SMS on specific number

    1,357 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

    Zach supported this idea  ·  Apr 18, 2024

14. Avoid pressing 1 when a que call is forwarded to a mobile number

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Mar 1, 2024

15. clone

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Ready PENDING-ERR leads

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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17. Transfer call queue voicemails to external number during business hours

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    186 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

19. Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.

    6 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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20. Option to bulk download or forward voicemail to an email address in admin portal

    28 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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