Settings and activity

170 results found

1. Allow Users to have access to the call-queue voicemail using the app even if they are not added to the co-recipient list

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  Aug 20, 2024

2. Automatic Feature for Enabling Automatic Call Recording for Users

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  Aug 20, 2024

3. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   89 votes

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   Planned  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  Aug 16, 2024

4. send an emergency notification to all our employees that would interrupt any call with a message

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  Aug 15, 2024

5. Visibility of missed calls from call queue on the RingCentral app

   48 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  Aug 13, 2024

6. Call queue texting

   18 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  Aug 13, 2024

7. Enable syncing of contact/address book across all users

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   128 votes

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   28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

   Harvie supported this idea  ·  Aug 6, 2024

8. Get alert when a call queue is empty or without any online person

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  Aug 5, 2024

9. HUD List Vertical Format vs Horizontal Format option

   41 votes

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   New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  Aug 2, 2024

10. Show Toll-free minute usage in Service Web

    65 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Aug 1, 2024

11. Allow for custom Caller ID rules to be imported via csv or CRM Integration (example Salesforce).

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Jul 30, 2024

12. Bulk Update Voicemail Pin

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Jul 29, 2024

13. Spam and Robo Calls

    54 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Jul 10, 2024

14. Remote Factory Reset Option for Phones in RingCentral Admin Portal

    2 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Jul 9, 2024

15. Call handling directly ringing the next extension.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Jul 5, 2024

16. option to add hotdesk to call queue

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Jul 3, 2024

17. Add external contacts to desk phones using Desktop App HUD

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Jun 24, 2024

18. Ability to auto populate the fax Cover Page Info to a customized cover page

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Jun 21, 2024

19. Send SMS to shortcodes

    15 votes

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    2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Jun 11, 2024

20. RingCX Custom call routing on IVR for a specific date

    11 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Jun 7, 2024