← RingCentral Ideas

Settings and activity

338 results found

  1. Callers phone number will show when the call is transferred to another extension

    15 votes
    3 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  2. Improve the overall expereince of National and International whitelisting

    54 votes
    6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Margarette supported this idea  · 

  3. To be able to view how many hours does a user spend on Do not disturb

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  4. Generate miscall call Report and Call made to that number

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  5. Show what number your customer is calling with customer number.

    8 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  6. Disable Voicemail - Enable Faxing

    24 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  7. Extending Call Log Retention Past 1 Year

    29 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  8. Using Fax From Field in Ring Central

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  9. Shared fax for outbound sending

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  10. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    284 votes
    Planned  ·  93 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  11. Call Recording Capacity Report

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  12. Export Call Queues with all Call Queue details - Reports Feature

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  13. RingCentral Directory Integration Enhancements

    5 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  14. Contacts- ALL

    49 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  15. Feature Request: Show outgoing fax number for every user

    19 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  16. Restore deleted text messages

    62 votes
    Under Review  ·  12 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  17. Anonymous hotline and mailbox for callers

    10 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  18. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Margarette supported this idea  · 

  19. Customizing the column for the call logs

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  20. Spam Risk Caller ID to be removed

    36 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 
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