Settings and activity

455 results found

1. Incoming faxes identified as Robocalls

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Aug 23, 2024

2. Incoming fax blocked as robocalls

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Aug 23, 2024

3. Customize data retention

   66 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Aug 22, 2024

4. SMS Retention

   130 votes

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   Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Aug 22, 2024

5. SMS Toggle ON/OFF at the the User Level

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Aug 22, 2024

6. Enable Call Queue Pickup Members feature without requiring the "Enable me to pick up a monitored line on hold" option

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Aug 22, 2024

7. Presence: Add option to either have user's phone to ring or not if "Enable me to pick up a monitored line on hold"

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Aug 22, 2024

8. SIP ALG Test Confirmation Tool

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Aug 22, 2024

9. View/Access SMS of all other user extension using admin portal

   30 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Aug 22, 2024

10. Include Cisco ATA 191 for Multi-Devices

    11 votes

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    New  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 19, 2024

11. Transcribe Calls - On Demand

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 18, 2024

12. Set ringcentral mobile app as default app for calling for IOS

    16 votes

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    New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 18, 2024

13. Transcribe Recorded or In-Progress Calls

    50 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 18, 2024

14. Switch to toggle back to the Old RingCentral App Layout

    53 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 18, 2024

15. Adding key presses to IVR to leave a callback number

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 16, 2024

16. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Margarette supported this idea  ·  Aug 16, 2024

17. mention or hyperlink from initial message

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    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 16, 2024

18. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    193 votes

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    Planned  ·  38 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 16, 2024

19. Option to file carrier ticket for outbound CNAM complaints

    36 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 15, 2024

20. Archiver for Performance reports and increase data retention to more than 6 months

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 15, 2024