Settings and activity

41 results found

1. Contact synchronization with my CRM

   32 votes

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   New  ·  11 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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2. SMS Retention

   124 votes

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   Under Review  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jam supported this idea  ·  Oct 22, 2024

3. Call waiting to apply on call queue members.

   74 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

   Jam supported this idea  ·  Oct 9, 2024

4. Assign a ringtone to a number or group

   43 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jam supported this idea  ·  Sep 27, 2024

5. Add another option to "Maximum Wait Time is Reached, send caller to"

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Yealink Softkey Programming Should Be Available in the Admin Portal

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jam supported this idea  ·  Sep 13, 2024

7. Call Log Sync from RingCentral Mobile App to Salesforce

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Invite from contacts. Select the contact and it calls them to join.

   3 votes

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   Planned  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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10. Identify that a Call Has Been Forwarded to Recipient

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Forward Specified caller ID to external number from call group

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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12. Do not push app updates before repo updated

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Ability to retrieve sent fax messages beyond 90 days

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Ability to set an alternate destination when no agents are available in a Call Queue

    3 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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15. Download Voicemail Recordings from Admin Portal

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jam supported this idea  ·  Aug 5, 2024

16. Allow text messages with email address under new SMS policy

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jam supported this idea  ·  Jul 22, 2024

17. Fax duration

    9 votes

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    0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jam supported this idea  ·  Jul 18, 2024

18. Be able to retrieve a call that was transferred

    10 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

    57 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jam supported this idea  ·  Jul 3, 2024

20. Fax transmission notification to include copy of fax.

    78 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Jam commented  ·  May 30, 2024  ·  Edit…  ·  Delete…

    Customer would like to be notified if the fax is failed and with its attachment. Customer would like to see the attachment even if the fax delivery failed.

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