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← RingCentral Ideas

Settings and activity

27 results found

  1. Ability to assign multiple reporting managers to a member/team

    7 votes

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    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    John commented  · 

    So in our case, we have junior associates learning their position from a junior team manager but also receives instruction from the specialty group manager that they would graduate to over time.

    John supported this idea  · 

  2. Ring Central Sync with Salesforce Contacts

    27 votes

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    Under Review  ·  6 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    John supported this idea  · 

  3. bridged call appearance Call/Line shared control

    1 vote

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    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    John commented  · 

    This idea is more centered around the RC desk phone pairing function and shared control of call/line appearances.

    John shared this idea  · 

  4. Multisite - support for 'site' contacts Directory limited, not entire company

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
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    John supported this idea  · 

  5. Audit Trail Enhancements

    197 votes

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    61 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    John supported this idea  · 

  6. Add keyboard shortcut/ hot key to end a phone call

    11 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John commented  · 

    If we can add this feature to the Chrome extension to allow for shortcuts and hot keys

    John supported this idea  · 

  7. dscp tagging

    4 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John shared this idea  · 

  8. Be able to retrieve a call that was transferred

    9 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    John supported this idea  · 

  9. Performance report refresh rate

    7 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    John shared this idea  · 

  10. Allow multiple supervisors to monitor a call simultaneously

    37 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    John supported this idea  · 

  11. It should be noticeable when other people have redirected their phone

    11 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    John supported this idea  · 

  12. prevent from call loops

    11 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    John supported this idea  · 

  13. Automatically setting the user in call queue to unavailable when the user miss a call

    17 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John supported this idea  · 
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    John commented  · 

    I would add the ability to logoff all agents after a given time period to deal with agents who forget to logoff after their shift

  14. Display number while transfer

    12 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    John supported this idea  · 

  15. Make blacklisted international phone numbers easier for admins to identify

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    John supported this idea  · 

  16. Status in meeting should has the length of absence

    14 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John supported this idea  · 

  17. Call Park Ringing | Add option to not ring on everyone's phones when a call is parked

    15 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    John supported this idea  · 

  18. Non-Super Admin users can elevate themselves to a Super Admin.

    91 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John supported this idea  · 

  19. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    John supported this idea  · 

  20. configurable change time of presence status to inactivity

    50 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John supported this idea  · 
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