Settings and activity

39 results found

1. Performance report refresh rate

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   12 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Apr 8, 2024

2. Allow multiple supervisors to monitor a call simultaneously

   74 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 5, 2024

3. It should be noticeable when other people have redirected their phone

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 5, 2024

4. prevent from call loops

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 5, 2024

5. Automatically setting the user in call queue to unavailable when the user miss a call

   20 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 5, 2024
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   John commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

   I would add the ability to logoff all agents after a given time period to deal with agents who forget to logoff after their shift

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6. Display number while transfer

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 5, 2024

7. Make blacklisted international phone numbers easier for admins to identify

   24 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 5, 2024

8. Status in meeting should has the length of absence

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 5, 2024

9. Call Park Ringing | Add option to not ring on everyone's phones when a call is parked

   16 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 5, 2024

10. Non-Super Admin users can elevate themselves to a Super Admin.

    95 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

11. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.

    34 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

12. configurable change time of presence status to inactivity

    108 votes

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    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

13. Improve "Security Notice from RingCentral" Emails

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

14. Answer call through customized keyboard hotkey on Ring Central App that will work on multi layered app

    26 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

15. substitute Caller ID for bulk upload up to 60000

    47 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

16. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    103 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

17. Permission to see specific users in the performance report

    18 votes

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    2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

18. Presence Ring/No Ring option for each key

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Mar 27, 2024

19. UI Suggestion: Call and Hang up buttons to be re-positioned

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    3 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Mar 22, 2024