Settings and activity

43 results found

1. Disable greeting for internal calls

   17 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jefferic supported this idea  ·  Jul 8, 2026

2. Dynamic Holiday Custom Rule Management

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Jefferic supported this idea  ·  Jun 30, 2026

3. All messages and SMS to an IVR Menu be forwarded to a user

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Jefferic supported this idea  ·  Jun 25, 2026

4. Ability to send fax trough the recipients email instead of their fax number.

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jefferic supported this idea  ·  Jun 25, 2026

5. Custom Rule for Email Notification

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jefferic shared this idea  ·  Jun 23, 2026

6. Granular Toggle to Disable "Welcome Email" Notifications During MS Teams Embedded App Deployments

   7 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Jefferic supported this idea  ·  Jun 22, 2026

7. Add Explicit "Do Not Disturb (DND)" Agent Status Metric and Breakout to Live Reports Dashboard

   14 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jefferic supported this idea  ·  Jun 12, 2026

8. Able to send/receive faxes as RTF or TXT

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jefferic supported this idea  ·  Jun 3, 2026

9. Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Jefferic supported this idea  ·  May 27, 2026

10. Real-time Email/SMS Notifications for Call Queue Booster Callback Requests

    28 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jefferic supported this idea  ·  May 8, 2026

11. Caller ID names to be alphabetized and not by area code

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jefferic supported this idea  ·  Apr 1, 2026

12. Play call recording announcement, only when human answers the call.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jefferic shared this idea  ·  Apr 1, 2026

13. AI Receptionist show up in the Desktop App

    11 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Jefferic supported this idea  ·  Mar 6, 2026

14. BLOCK CONTACT

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Jefferic supported this idea  ·  Feb 11, 2026

15. RingCentral App: Can features be customized?

    16 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jefferic supported this idea  ·  Feb 10, 2026

16. Ability to Play Call Recordings via Direct Link Without Downloading

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jefferic supported this idea  ·  Feb 5, 2026

17. adjust or change the length of the incoming digital chat audio

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jefferic shared this idea  ·  Feb 2, 2026

18. Add the ability to include and download MAC addresses in the User List report, alongside existing user information.

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jefferic shared this idea  ·  Oct 29, 2025

19. ability to add bulk numbers and/or area code in trusted number

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Jefferic shared this idea  ·  Aug 27, 2025

20. Assigning Users In Presence using an Excel File

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Jefferic supported this idea  ·  Aug 27, 2025